2 Posts
0
35426
How to stop hardware scan complete with no issues
Hello All,
When i close my Dell Laptop Inspiron 5502, or it's on sleep mode it start's by itself the infamous ( hardware scan complete with no issues ).
I want to turn this feature off, how can i do it, im afraid that it may even happen when the computer is off !!!!!
This function is crazy and bound to create problems instead of preventing, because it'll always run a test, every day, on a healthy computer causing unwanted wear on the hardware ....
Please Help me to turn this function off, im suspecting it's a BIOS function but which one i don't know...
Thanks
Hidamen
2 Posts
0
August 17th, 2021 06:00
Hello All,
I've solved the issue, i had to change on all configurations, of energy, buttons and lid to instead of suspend to hibernate.
This change fixed all the issues.
Thanks
XPS_Man
5 Practitioner
5 Practitioner
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2.4K Posts
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August 12th, 2021 18:00
BIOS (F2) > Supportassist system resolution . You can turn it off.
So next time your machine crashes or fails to boot, Supportassist hardware scan won't launch
But i think your problem is different
If it's in sleep and supportassist hardware scan is running on it's own.
Means machine is crashing during sleep
Use Hibernation time as 20
Also check in reliability monitor for last crash logs I am pretty sure the machine is crashing in sleep
DELL-Cares
Moderator
Moderator
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25.4K Posts
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August 17th, 2021 06:00
We appreciate your efforts in performing the troubleshooting steps. Feel free to reach out to us in case you need any assistance, we will be happy to assist you.
TekWrtr1007
1 Message
0
February 7th, 2022 13:00
Hi,
I set all the above to hibernate and the hardware scan is still running when I step away from my laptop. Any other settings that need to me modified?
Thanks