125 Posts
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2787
Does Support Assist reliably see all driver updates?
I have three month old R10. When I check online at Dell.com support, and choose "let Dell automatically find Driver updates for you", it says that I am up to date and no driver updates are available. If I go check driver updates and downloads manually I see a driver update flagged with "this PC" urgent status, relating to a 3090 video card driver update released end of July addressing an NVIDIA security bulletin. The driver identification appears specific to Dell, ie does not seem to correspond to an NVIDIA driver number that I would find on the the NVIDIA website, so I cannot tell if it corresponds to a recent NVIDIA driver update released by NVIDIA.
So I am not sure if I need to download and install this driver. If I need it and it is urgent why does it not show up when I choose to have Dell automatically check for me? I am using the video card driver that came with the PC when it was delivered back in May 2021.
Greg
r72019
6 Professor
6 Professor
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5.3K Posts
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August 3rd, 2021 19:00
The support assist function should by default find and install all recommended updates automatically from Dell (without any action on your part). Unless you opt out of it or removed it from your system, that is. It isn't necessary to manually search or go to dell.com to update the drivers.
mako64
1 Rookie
1 Rookie
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676 Posts
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August 3rd, 2021 19:00
I have downloaded drivers from support that said urgent with success and when go back a couple weeks later it still says urgent .., lol !
Greg100
125 Posts
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August 3rd, 2021 19:00
Ok I can certainly do that.
Greg
Greg100
125 Posts
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August 3rd, 2021 19:00
But I guess I am also wondering whether the drivers/downloads automatic search will reliably find needed updates, and whether just manually finding one on the list that seems urgent and applying it is a good idea, since I am assuming the automatic search uses my very specific system configuration to determine what drivers are compatible and needed.
Vanadiel
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6 Professor
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6.2K Posts
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August 3rd, 2021 19:00
I always get my Nvidia drivers directly form Nvidia, and use the Geforce Experience application to check for any new driver updates.
Greg100
125 Posts
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August 3rd, 2021 19:00
Thanks!
XPS_Man
5 Practitioner
5 Practitioner
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2.4K Posts
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August 4th, 2021 21:00
NO Even SupportAssist is not perfect.
I have had a few troubleshooting sessions with dell technical support as support assist was recommending wrong or already installed driver.
It can recommend wrong driver updates too
You can check the version of Driver in Device manager > Display
EricksonLE
5 Posts
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June 7th, 2022 01:00
Under 'Manually Find Drivers' I currently see 6 'URGENT' updates for "This Device" with my service tag, but support assist says everything is up to date. So I guess I don't need these URGENT updates...
XPS_Man
5 Practitioner
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2.4K Posts
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June 7th, 2022 11:00
Urgent means for this model not for your service tag .
SupportAssist on the other hand checks whats already installed on your machine and whats required.
EricksonLE
5 Posts
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June 9th, 2022 03:00
I guess it's just the way they list the updates that makes it kinda confusing...
EDIT: How the heck do you reply to private messages? Every time I try it says I have invalid characters in my reply and it removed them - so I hit send again and it says "You have reached the limit for number of private messages that you can send for now. Please try again later." And I have yet to send a single private message! @##!@#@ I must have a setting set wrong or something...