3 Posts
0
1128
BSOD after running SupportAssist on XPS 15 9520
Hi
Got my XPS 15 9520 yesterday. First thing I did was upgrade the wiondows 11 Home to Pro. (Yes I should have ordered the Pro, I did not see the OS changed automatically when I changed another feature ..). After that I installed Office 365 etc
Next I wanted to update the drivers, so installed SupportAssist.
After startup, it said "updating software" (It meant SupportAssist update, I think)
After some minutes, a BSOD appeared. Stopcode: "REFERENCE BY POINTER"
I deinstalled it (with WIndows standard deinstall), and reinstalled. Made sure nothing else was running, it happened just the same.
Anyone else had this? Suggestions?
Thanks in advance!
LeeuwErik65
3 Posts
0
July 8th, 2022 00:00
Yes it did!
After reinstall, I installed the SupportAssist tool first and ran it, so it would update my computer. Only after that I installed the other apps. This worked fine, no problems since
Thanks for your help!
DELL-Cares
Moderator
Moderator
•
25.4K Posts
0
June 30th, 2022 06:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
LeeuwErik65
3 Posts
0
June 30th, 2022 08:00
xxxxx is the service tag. I cannot reply to you in a private message.
Dell-Brad L
Community Manager
Community Manager
•
2.3K Posts
0
July 8th, 2022 00:00
Did reinstalling the OS, resolve the issue?
Dell-Brad L
Community Manager
Community Manager
•
2.3K Posts
0
July 8th, 2022 15:00
Thanks so much for the update, glad to hear this resolved the issue!