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ESRS Proactive Testing
Does anyone know if EMC proactively tests the ESRS connectivity on a periodic basis? We know that it is setup correctly right now, but what if the EMC NOC loses visibility to it for some reason? I am wondering if there is a periodic process where EMC checks to make sure that they can still "see" the customer's devices via ESRS. Otherwise, when something happens the alert might not get through.
Thanks!
BChused
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May 14th, 2013 11:00
The ESRS application at your site periodically verifies the connectivity status for all managed devices (exact times vary by product). If there is a lapse in connectivity, a Service Request is automatically generated for "device missing" and EMC Customer Services will proactively reach out to you.
dynamox
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May 10th, 2013 09:00
yes, i do not know how often it happens but they do check on gateway availability. The reason i know is because i get a call from my local CE asking what's going on
c9DNJt73T012421
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May 19th, 2013 11:00
Thank you!