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17 Posts
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2027
ESRS logging informations
Hello,
In ESRS, I would like to know the process of storing information when a disk failed on Asset.
Where are retained information in logs files for this Service Request?
I would like to get those logs informations and send via SCOM an alert to our technical support phone.
Best regards!
Cal-IF4UI
56 Posts
1
May 27th, 2014 09:00
ESRS has no relations to the Product failure of a disk or related to that product. as a Example, if a Disk fails on a Clariion
that SP A and SP B device is configured to ESRS. The Hot spare on that clarion kicks in and assumes the role of the failed disk, the only role for ESRS is that Connect home may send a alert through ESRS from their connect home management station to EMC, and that a Remote support person may log into ESRS and use product remote tools
to log in and retrieve logs, and other information. ESRS is a Remote transport tool , where alerts and logs may send through as well as a remote transport for Support to remote into the product, but that's it, it see's no data, and does not perform product functionality.