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Sign in to TechDirect: Connection not found
I'm having trouble with our SCG install (latest), I got an error email that automated parts replacement service was interrupted and I needed to sign in to TechDirect. When I click that button on the SCG management under "Preferred contact and shipping details", it opens a new window with "Connection not found" and no other options to do anything.
I expect the connection expired somehow, but I can't seem to find a way to fix it.
ries188
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August 1st, 2024 13:04
Hi,
I had the exact same issue earlier this week.
Just tried it again and now I could enter my credentials for TechDirect so this seems to work again.
DELL-Chris H
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July 29th, 2024 14:46
Mpkhs,
Thank you for taking the time to bring this to our attention, we know of the issue and are working on a solution, but I have no ability to know if and when the solution may be applied.
mpkhs
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July 30th, 2024 06:03
Thanks for your message. Does this have an existing KB article or is there a place to keep track of development on this ?
DELL-Erman O
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July 30th, 2024 07:09
Hi, thanks for your message. Unfortunately, as I can see there isn’t an existing KB article or a dedicated place to track the development on this at the moment. This information is not publicly accessible.
mpkhs
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August 2nd, 2024 10:28
Thanks for the notification, I tested it to today and for me it also works now !