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I recently purchased the Aurora R5 with the i7-6700 and 8GB (2x4gb) of RAM.  After receiving the PC I ordered what I thought was the exact same hynix RAM to increase it 16GB (4x4gb).  After installing the RAM I got lights and fan noise but no boot or monitor connection.  On the first

I have one of the Aurora R5 computers with the I7-6700K processors and one stick of 16 GB of DDR4 2133 MHZ RAM. I want to add more memory to the R5 but for the moment I can only afford the 8 GB ram stick that Dell sells. This is the part number Dell part A8781359.  Since I am only adding one s

I just bought a manufacturer refurbished Alienware 13 laptop. However, it doesn't seem to be able to charge. When I plug it in, it says that it's plugged in and charging, but the charge never goes up. It's stayed at 1% for hours and hours, even though it says it's charging. How do I get it to actual

Hi everyone! I'm planning to buy an Alienware 15 R3, the one with the 6820HK and the GTX 1070. Regarding the DDR4 RAM memory, I can't decide between the 16GB 2667 and the 32GB 2400. Anyone one knows the brands and models of each type? What about latencies? I tried contacting the online chat, bu

Hello, I recently ordered an Nvidia GeForce GTX 1060 for my Dell Alienware X51 R3. I currently have a GTX 745 which requires 2, 6 pin connectors. According to what I could find the 1060 only has 1 6 pin connector. My question is: Do I need a dual 6 pin to single 6 pin adapter or do I only need to us

Hi, Saturday night, after updating and launching a game, my computer (Alienware 13) froze. I restarted only to get the dreaded 'no bootable devices' screen. Figuring it was a problem with the hard drive I check the BIOS, but the hard drive was shown as being detected. So I ran the diagnostics, and

How do i know my power adapter wattage ? Im not sure mine is 240w or 330w Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz GTX 660 1.5GB 8GB RAM 2TB HDD

Hey guys, I'm just curious about upgrading my Computer, I think its pretty standard to upgrade my Graphics card, just connect it in and install drivers, but what i'm wondering about is the processor. My computer stats are as follows, Processor i7 920 running at 2.66hrz, 12g ram, saphire graph

Hey all! I just got an Alienware 17 R4 and I'm not sure if there's an issue with the monitor, I'm crazy, or a combination of both. I did search for my issue on the forums, but didn't see anything specifically like what I'm experiencing.  It has 2560 x 1440 resolution, gsync ready (if that m

i just notice the left bottom led of my alienware 15 r3 is not working. I recently changed the harddrive for a ssd, that could affect? Any help will be appreciated

I want to upgrade my graphics card in my Alienware 14 X51 R3 from an Nvidia GeForce GTX 745 to a 1060. I previously upgraded my CPU from an i3 6100 to an i7 6700k @ 4.00 GHz. My power supply is the Alienware 180W AC Adapter and US Power Cord (going by the email I got when I ordered it over a year ag

I was told by a Dell support person that the 15 R2 supports NVMe. I was told that the system was "validated" with a particular drive. I purchased this particular drive but I am having the exact same issues with this drive as the previous one. What is the magic sauce that gets NVMe drives working

Hi Guys,   Not too sure what is going on with my M17xR4. On start-up I get a message telling me that "my hardware settings have changed and to reboot the computer".  Guess what - I did this and lo and behold - that very same message reappears. I have now been just closing the box, but

Hi Folks, I apparently have a Samsung Evo 850 M.2 SSD coming my way for my new Alienware 15 R3 (the SSD was supposed to be a surprise birthday gift). I have looked in various placed and it seems like the M.2 slots accept both PCIe and SATA (see: http://www.dell.com/support/manuals/ca/en/cadhs1

Hi I was so exicited to receive my brand new Alienware 15 R3 yesterday and started the process of migrating all of my data and the standard updates that windows, mcafee and alienware apps will shout out about... Whilst downloading I noticed that the wifi would drop and the download failed, I

Hi, The “SupportAssist” on my "Alienware 13" recommends to update the Intel Management Engine Interface Driver. I do all needed and asked steps for the update with no any errors indicated. Then I reload my laptop and the “SupportAssist” is still asking me for the Intel MEI driver update. I do upda

Ok so I first purchased a new Aurora R5 back in November of 2016 and since then maybe 5 times now the computer has just shut down during use requiring a power restart via holding the power button. Now there is no error messages before shut down. The only reason I know it's coming is because I play i

Hello all, I have these following 3 questions regarding my CPU and a possible upgrade I'm thinking, but firstly I would like your opinion if an upgrade would be really worth it.   So my build is the following: X51 R2 WINDOWS 10/ x64 BIOS A10 (up to date) 16GB DDR3 i5 4460 3.2 ghz /

Specs (in case it matters) GTX 1060 6gb VRAM Intel i7-6700HQ 8gb DDR4 RAM 256gb SSD 1366x768 screen So the lights on my 13 R3 aren't working at all (sort of). The lights were working until I booted up Hotline Miami with the "Alienware mode" (AKA custom lights on your laptop that correspond t

Hey, Im thinking of upgrading my graphics card but I'm a bit wet under the ears when it comes to it. I currently have an AMD Radeon R9 270X. Would anyone have some suggestions for specific upgrades that I can install with little to no hassle? Im paranoid about buying something and it not fitting/run