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m16 R2, is it necessary to leave display up even when docked?

I just go an Alienware m16 R2. Most of the time, I'll be using it connected to an external monitor, so I prefer to just close the laptop's top/display. However, there are holes in the top of the laptop above the keyboard. Maybe not just speakers but vents? Wondering if anyone has done any temperatur

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Community Accepted Solution

m16 R2, powering via Thunderbolt port?

I have an Alienware m16 R2 laptop. I am planning to get a Thunderbolt Hub. Most hubs can provide power to the laptop via its Thunderbolt port. The power provided depends on the make/model of the dock (I've seen from 60 watts to 100 watts). Question: 1. How much power does a Thunderbolt dock need to

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Official Solution

m15 R5, BIOS update causes display issues and power button flashes red 2 times and blue 7 times

After accepting some recommended auto updates (don't know what BIOS version I was on previously as I never intentionally go out of my way to update a BIOS). I noticed that during the update process the fans went into overdrive (never heard it that loud before) then the screen went black. After it re

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Community Accepted Solution

m16 R2, BIOS storage setting when adding 2nd SSD

I've got an Alienware m16 R2 laptop. It came with one SSD drive with Windows 10 Home installed. I plan on adding a second SSD drive to store user files. My laptop shipped with the BIOS storage "SATA/NVMe Operation" setting set to "RAID On". I read online that other people (but with older Dell lapt

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Community Accepted Solution

m16 R2, SSD and heating advice

I just got an Alienware m16 R2 with 1 TB SSD. I'd like to add a second SSD (1TB or 2TB). Some questions: 1. Looks like I need to buy a heat sink (or what Dell calls a thermal pad) for a second SSD: https://www.dell.com/en-us/shop/dell-thermal-pad-for-2280-solid-state-drive-for-alienware-m16-r2/apd/

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Community Accepted Solution

Closed

m15 R6, stopped switching on

Hi, i have m15r6 After coming my work, i switched off from power source and close the flap of my laptop. After returning approx 3hrs, the laptop is not turning on, after plugging the power cord, nothing lights up on laptop, not even logo if its charging or not,only the power cord light glows. I ha

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Community Accepted Solution

Closed

Choosing Between Dell XPS and Alienware: Which Is Best for Gaming and Productivity?

I'm looking to invest in a new laptop that can handle both gaming and productivity tasks effectively. I've heard great things about both the Dell XPS and Alienware series. Could anyone share their experiences with either model? Which one would you recommend for a balance between gaming performance a

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Community Accepted Solution

x17 R2, Galaxy 5 watch causes blank screen while typing

My x17 R2 kept blacking out and going to the lock screen while I was typing. Its been an intermittent problem, and the last two days I could not type more than a couple of letters at a time without it blanking and then waking the machine back up. Then I noticed it sometimes blanked even before I hi

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Community Accepted Solution

m16 R1, TCC Activation Offset resetting to zero

Whenever I go into the bios and set the TCC Activation Offset to 15, apply changes and then exit. After playing some WoW, if I go back in to check the setting due to temps I see it is reset back to zero? Bios version is 1.17.0. Can anyone clue me in on how to make this setting stick to help lower te

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Community Accepted Solution

m16 R1, cannot find any XMP settings

i7 13700hx 4070 32gb ddr5 2x16x5600 crucial I cannot find any xmp settings available? currently locked at 4800mhz and everything i read online says i should be able to do it from bios or awcc but i do not have the same options other people have.

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Official Solution

m15 R5, BIOS update, power button flashes 2 red and 7 blue, black screen

Hello, I updated my bios to the latest version about 2 weeks ago and it restarted into a black screen. The power button flashes 2 red and 7 blue. It still boots into windows on an external monitor. I can't access any bios recovery options on the external. I have tried unplugging the main monitor and

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Community Accepted Solution

m17 R5 motherboard in a m17 R3?

Can i put a alienware m17 r5 motherborad into a m17 r3 laptop

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Official Solution

m15 R5, BIOS 1.19.0 has caused Radeon Display adapter failure

Hi, I have an Alienware m15 R5 with NVIDIA RTX 3070. It was running BIOS 1.15.0. After updating the BIOS to 1.19.0 the LCD failed to work after BOOT and the PC had a POST error indicating RTC reset was required. I did this, and the POST error changed to 2 RED 7 BLUE - 'display failure'. Althoug

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Official Solution

AW988 headset, replacement USB wireless dongle?

Hello, can a rep please email me about a replacement dongle for my AW988 headset? A while back the dongle was lost and I don’t like wired but I don’t want to get rid of it. I need wireless for my YouTube channel. If this isn’t a usually something that’s done, I’m requesting a one time replacement of

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Community Accepted Solution

18 R1, unlocked BIOS?

Hello, per this thread, tell me where to get an unlocked BIOS and how to install it?

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Community Accepted Solution

m18 R1, downgrading BIOS from 1.16 to 1.15?

The stupid me just installed the new bios update 1.16 for my M18R1 and now fans are crazy, laptop runs very hot in low workload the fans are constantly at 35% with a very annoying sound like a broken bike that lasts for at least 15 sec and then stops for a little bit maybe 5 sec and start again as a

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Community Accepted Solution

m18 R2, brand new already sent to the depot for repairs

TIMELINE: JAN 2024: *Got my new AW M18 R2 from the Dell website * It has this crackling sound issue and gets louder when the adapter is plugged. * I made a report the next week and then it was dragged by redundant follow-up and inquiry by diff people from dell and they can't figure o

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Community Accepted Solution

m18 R1, USB-C Power Delivery error message upon Start-up

<Alienware user should not post on an old Inspiron thread. Profanity is never allowed. DELL-Admin> I'm a little miffed about this, well so be it. I'm the customer! Okay, so I own an Alienware m18 R1 that I purchased in July 2023. Because I like to keep everything neat and tidy on my desk, I d

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Community Accepted Solution

m17 R1, lower fps even on visual novel games

I own a alienware m17 R1 I got from my family who used it for a few years already, I'm aware that its not new and its performance might not be the best, but I do not expect it to be this bad, since its just a few years old. I first ran doom 2016 with it, it has high fps at the menu but once i get in

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Community Accepted Solution

x17 R1, getting BSOD after 2 years

I have had an Alienware x17 R1 for a little over two years and before now, it has been flawless. Approximately two months ago, I started getting blue screens every 1-3 days. I am an IT guy by profession, but I haven't been in Desktop Support for many years and I am a bit rusty. I tried to analyze

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