7 Posts
0
15056
Dell Mobile Connect is not working after the Windows 11 Update
Hi All
I have a DELL INSPIRON 3501 11th Gen i3 Laptop and I have recently upgraded to windows 11 after that upgrade
(by screenovate) is not working. I have reinstalled it from the Microsoft store but when I open the app it says "this device doesn't meet minimum requirements for installing the software "
But my pc has all the requirements need and as worked with it before upgrading
Thank you
DELL-Chris M
Community Manager
Community Manager
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54.8K Posts
0
November 16th, 2021 12:00
You may also use the "Get Help Now" option to chat with a Dell technician.
Per the FAQ productivity Software --> DMC (Dell Mobile Connect), you have to install DMC and the January 13, 2021 DMC Microsoft Store app.
But none of the versions state that they are compatible with Windows 11.
DELL-Cares
Moderator
Moderator
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25.6K Posts
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October 13th, 2021 15:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
MaVers
1 Message
1
October 15th, 2021 12:00
Same issue on my Dell 5520, upgraded to Win11 aan same message
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
1
October 15th, 2021 13:00
Welcome to the Dell Community @Nath 01
Have you installed your NEW W11 drivers???
https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-3501-laptop/drivers
Make sure to select your "Operating System" W11
Then select Sort By " Newest"
Best regards,
U2
Important Information
- Dell Mobile Connect requires two components to work properly.
The Dell Mobile Connect driver, and the Dell Mobile Connect application which is available at the Microsoft Store.
Ensure that you have the latest version of the application and the driver installed on your system.
Padre Pedro
16 Posts
0
October 16th, 2021 13:00
Same over here on my brand new Dell XPS 15 9510...
This doesn't work for me: https://www.dell.com/community/Productivity-Software/XPS-13-9300-DMC-App-not-compatible-with-this-device/m-p/7540909#M59742
Anyone who has been able to use DMC with Windows 11 on Dell XPS 15 9510?
Ciao!
Desperately seeking
1 Message
0
December 17th, 2021 04:00
I have the same issue with a brand new Dell 15 with windows 11 pre installed