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T610 PERC 6i to H700 upgrade issues
Hi, I'm hoping to get some help with a server I've been playing around with. I set it up initially with an old 500GB Seagate SATA drive but wanted to add extra storage so I bought two 8TB Seagate Ironwolf HDDs. I quickly realized the PERC 6i does not support drives larger than 2TB so I bought an H700 controller and generic mini SAS cables. I was able to install the H700 and get into the configuration for it but it does not detect any of the three drives I have installed. The PERC 6i does see all three drives (but only would let me use 2 out of the 8 TB.)
I updated the firmware of the H700 to 12.10.7-0001 with no change.
When I hotswap the drives in the green light on the caddy momentarily lights up but then goes dark. When I remove the drives the small LCD on the case shows an error about that drive missing.
I put the 6i back in to get it back up and running on just the one drive for now but I would really like to get the other drives working. Can anyone offer any insight into what I'm missing? I'm two evenings in on this and can't find any similar situations in my googling.
Thanks!
DELL-Charles R
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August 5th, 2024 17:52
Hello,
First thing we should do is confirm the hard drives are validated by Dell for the T610.
Can you post image of the drive showing the Dell label and the part number (DP/N) and I can check if it is valid?
Dell has not validated all manufacturer drives. Only Validated drives are guaranteed to work. Others may or may not work.
We don't typically support changes in controller/backplane as we don't have kits for that.
These are the likely parts you need to change to an H700-integrated controller:
H700-Integrated Controller:
#H2R6M - ASSY,CRD,PERCH700-INT,512M,SAS
or
#XXFVX - ASSY,CRD,PERCH700-INT,512M,SAS
SAS Controller Card, 512M, PERC-H700, Integrated
Cables:
#R144M - ASSY,CBL,SAS7,RPI,275MM
H700 PERC and H200 PERC SAS Cable Assembly (Controller 0 to Backplane A)
#N168M - ASSY,CBL,SAS7,SEC,700MM
H700 PERC and H200 PERC SAS Cable Assembly (Controller 1 to Backplane B)
These are Service part numbers. You would need to call Sales and ask for the Spare Part Department to check availability and get a quote for purchase. These part numbers do not come up on the web site.
Xamith
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August 5th, 2024 23:43
DELL-Young E
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August 6th, 2024 02:03
Hello, this isn't a Dell certified part, I'm afraid.
Respectfully,