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Service tag change?
Hi all I’ve recently changed my servers motherboard however the board is in a different chassis to the original is there any way to transfer the physical service tag on the chassis (one on the little sliding out bit of plastic) to the new chassis so it matches the motherboard
DELL-Charles R
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July 12th, 2024 18:48
Hello,
You can use our Support Live tool to change service tag.
Dell Support Live Image v. 2.2
https://downloads.dell.com/FOLDER02725499M/1/SLI22_UserGuide.pdf
Page 14:
Setting the Asset and Service Tag
To set the asset and service tag:
The Customer Diagnostic Menu Ver 1.6 is displayed.
The MS-DOS prompt is displayed.
The working drive changes to c:\.
The working directory changes to c:\Util.
Example: asset #######
and service #######
Tool:
http://downloads.dell.com/FOLDER02725522M/1/SLI22_A00.iso
Origin3k
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July 10th, 2024 21:12
A replacement board comes without a STAG and it the old STAG will be set after finishing the work. Thats how its done.
Regards,
Joerg
DELL-Joey C
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July 11th, 2024 01:28
Hi,
It depends on what server you are having, I may need to try look for the component the pull-out tag is attached to. Say example, PowerEdge R740, the pull out tag is attached to the left control panel ear, hence you will need to remove the entire left ear, user guide for reference: https://dell.to/462FVQs
John Lynch - L3
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July 11th, 2024 21:37
@Callum Simpson Manually changing the Serial Number after a sys board replacement is easily done.
Please provide the model of PowerEdge you are working on as the procedure differs between generations.
Thank you
Callum Simpson
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July 12th, 2024 18:23
@DELL-Joey C Hello it’s on a dell power edge R610
Callum Simpson
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July 12th, 2024 18:44
@John Lynch - L3 It is a Dell power edge R610
Callum Simpson
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July 12th, 2024 19:37
(edited)
DELL-Charles R
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July 12th, 2024 20:42
Hello,
If it doesn't proceed then reboot and try again.
You may try redownload the iso make sure you got a good download.
I also recommend burn it as an image to DVD.
Callum Simpson
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July 12th, 2024 20:52
@DELL-Charles R sadly i dont have disc drives for the servers I tried unzipping the iso to the USB I'm just trying using rufus now to burn it to the USB ill update you tomorrow on how it goes
Callum Simpson
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July 13th, 2024 11:24
@DELL-Charles R hiya just gave it ago it’s set the asset tag but not the service tag how would I change the service tag when I try service and the tag it says bad command or file name (I don’t know if this is worth noting but the motherboard is second hand and already has a service tag would this affect anything
(edited)
John Lynch - L3
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July 13th, 2024 14:30
@Callum Simpson Setting the Asset Tag and Service Tag to the same thing is all that is required.
Callum Simpson
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July 13th, 2024 15:15
@John Lynch - L3 it wouldn’t change the service tag was the issue however I’ve managed to change it now by running