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July 1st, 2024 15:45

U2723QE, MacBook Pro, randomly goes black

Hi,

I've just bought this monitor and generally very happy with it except randomly goes completely black for a few seconds. Like it has lost power, but the comes back on again. Any ideas anyone as to what might be happening? I've check connections and they seem fine.

HDMI connection via a hub, using MacBook Pro,

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB

32 GB 2667 MHz DDR4

Thanks!

Community Manager

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54.8K Posts

July 1st, 2024 18:30

By hub do you mean a dock? If yes, remove the dock and connect the MacBook Pro directly to the U2723QE video in port (HDMI/DP/USB-C) and retest.

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