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August 6th, 2023 19:00

Fixing "No USB C Signal" error, U2722DE (and other) monitors

PSA on a problem I solved after spending hours trying to figure it out

Short version: Not all USB-C cables are the same. If you replace the short (3 ft or less) cable that comes with the monitor and get this error, it is likely because you are using a standard USB-C cable which doesn't support DisplayPort Alt Mode which is how the monitors receive a video signal via USB-C.

TLDR version: 

I have a desktop and laptop connected to a U2722DE which is daisy chained with a DisplayPort cable to a 2nd U2722DE. I was excited to leverage the new monitors to be able to get rid of a laptop docking station, a large KVM switch, and numerous cables, and was frustrated when everything worked except for video from the laptop. I spent a long time reading forum posts about unplugging and resetting/restarting everything, downloaded new drivers, tried multiple wiring approaches, etc etc and couldn't figure out why I couldn't get video to come through the monitors even though audio did and even though my keyboard and mouse were working fine. The only way I could get video to show up was by using an HDMI cable, however the daisy chaining feature to support dual monitors doesn't work with an HDMI input.

Even though I didn't see it mentioned anywhere in the Dell user manual or online help or forum responses, I eventually figured out that the problem was just the longer USB-C to USC-C cable I used to connect my laptop to the monitor, since the included one was too short for my setup. As I understand how these monitors work, they require DisplayPort input for the 2 main DisplayPort and USB-C ports, which means that the USB-C cable needs to be the thicker type that supports what is called DisplayPort Alt Mode. Specifically, you need what's called either a USB-C 3.1 or Gen2 cable that supports 10Gbps transmission speeds. 

So, if you're trying to use a single monitor with a USB-C cable to minimize the number of cables and power cords you need and/or if you have a dual monitor setup, that seems to be most likely problem if you get a error message on the display about it not getting a USB-C signal. You can easily find the correct type of cable on Amazon or elsewhere if you search for those specs.

Hope this helps save someone else the time I lost figuring this out.

Community Manager

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55K Posts

August 7th, 2023 09:00

I just want to clarify. If the USB-C monitor ships with the short 1.0 M/3.2 FT USB-C to USB-C cable, that was by design. The manufacturer established in their testing that longer USB-C to USB-C cable caused a drop in the bandwidth delivered which caused issues.

So in summary, to avoid issues, users should always use the provided short 1.0 M/3.2 FT USB-C to USB-C cable. For example as shown in the online U2722DE User's Guide pages 7 and 8 =

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Community Manager

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2.7K Posts

January 25th, 2024 16:33

Please try the steps below to fix the issue with USB-C signal error:

Step 1: Updating Your Computer Drivers and BIOS

• If you have not installed SupportAssist, please install it using the link: https://dell.to/44FgSS5

• Once installed, open SupportAssist, navigate to Get Drivers & Downloads and click on Run Now

• Once the drivers and BIOS are updated, restart the computer, and check if the issue is resolved

Note: We recommend using Google Chrome, Mozilla Firefox or the latest Microsoft Edge browser to download and run SupportAssist. Watch this video for a quick walkthrough: https://youtu.be/XR1eHeDtcT0

If the steps above didn't solve your issue, please try this:

Step 2: Refresh the USB Controller and Hub

The following video demonstrates how to refresh the USB Controller and Hub in the Device Manager: https://dell.to/2VpLZ2k

Step 3: Confirm all USB Ports are Enabled in the BIOS

• Perform a custom test on the USB ports in ePSA diagnostics Watch this video for a quick walkthrough: https://youtu.be/GCvR05lM6JQ

Important: If you are using MAC OS, please check this article: Using a Dell UltraSharp USB-C Monitor with a Mac

Additional video for monitor troubleshooting:

If none of the steps worked, please contact Tech Support by clicking on "Get Help Now" icon.

The button is marked with a help icon for easy recognition as per the picture below: 

(edited)

1 Rookie

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August 1st, 2024 08:18

Thank you for saving me a few hours!

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