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June 5th, 2024 05:35

Recent Dell firmware on Precision 5680/5690 breaks Ubuntu

Hello. I work for a company that purchases Dell Precision laptops exclusively. Our company has a custom image of Ubuntu 22.04 that we use, and it's been pretty solid.  Recently the Precision 5690's came out and we've noticed a lot of strange behavior on this model. There's been a great deal of weird (but reproducible) issues with Webcams not working, sleep issues, audio devices not showing up or showing up as dummy devices, incompatibility with the Nvidia driver (especially with any machine that's got A2000 graphics), etc. When even doing a clean install of Ubuntu on this model, the same strange behavior persists.  What's making matters worse is that we're noticing that last year's model, the Precision 5680's, are starting to exhibit the same troubling behaviors well. It seem like the 5680's which have been stable under Linux in the past are now behaving just like the 5690's when the most recent version of the Dell firmware is applied to the hardware. Our Helpdesk staff has noticed that any machine that shows the Dell "SecureBios" logo on boot will have these issues. All the 5690's came with this revision of the bios, but the 5680's are slowly receiving this bios revision through firmware updates pushed out with the OS updates. The last few weeks have been an epidemic of user tickets complaining of various Linux hardware related issues. Thunderbolt docks are especially problematic. Is Dell aware of these problems? Is there a fix on the roadmap for Dell's firmware? Thanks

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June 12th, 2024 03:46

So I ended up discovering the answer to this issue on my own. Well, there are two possible answers. (1) If you install Ubuntu 24.04, all the hardware is recognized by the default Linux 6.8 kernel that comes as a part of the normal install. You would then only have to install the Nvidia 550 drivers to enable the A1000/A2000 graphics card and it's power management.

(2) The second option is to install Ubuntu 22.04 on the device, but switch to the Ubuntu OEM kernel and the Nvidia 550 drivers. This is verified working on both the Precision 5680 & 5690 with the updated SafeBIOS. The weird thing with this method is though the sound devices work, they're called something strange in the Sound control panel, i.e. 'Speaker-sof-soundwire', instead of the actual device name.

The webcam doesn't work by default on either model. We gave up trying to get them working and instead started handing out Logitech webcams to all our Linux users.

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June 14th, 2024 11:31

I installed Linux Mint 21.3 Cinnamon (Edge ISO) Edition here: https://linuxmint.com/edition.php?id=314. Everything works perfectly including the camera after installing the suggested driver. Kernel version linux-image-unsigned-6.5.0-1023-oem.

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July 5th, 2024 21:28

Hi @jazzyjoewalcott, for us in order to fix the camera and built-in microphone we had to run these. We also have a custom image with 22.04.

sudo add-apt-repository ppa:oem-solutions-group/intel-ipu6

sudo apt install libcamhal-ipu6ep0

sudo add-apt-repository ppa:oem-solutions-engineers/oem-projects-meta

sudo apt install oem-somerville-tentacool-meta

sudo apt update

sudo apt full-upgrade

sudo reboot

You can find more information for each repo here and the GPG keys. I hope this helps.

https://launchpad.net/~oem-solutions-group/+archive/ubuntu/intel-ipu6

https://launchpad.net/~oem-solutions-engineers/+archive/ubuntu/oem-projects-meta

(edited)

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