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Studio XPS keyboard does not work
Hello.
A few days ago I spilled water on my Dell Studio XPS 1645 and the keyboard stopped working. The backlit works but no keystrokes are recognized When I press the Caps Lock key the light also does not come on. Everything else works and I can use the laptop with a USB keyboard. So I thought that the water damaged the keyboard, purchased a new one but it did not make any difference. The new keyboard also has the backlit on but none of the keys works. I did all the recommended things - unplugged it and removed the battery after the spill, wiped the water, let it dry for a few days, tried the trick with unplugging, holding the power button down for a number of seconds, and restarting, removing the keyboard device and letting Windows to reinstall it. But none of it made any difference.
It appears as if there was a problem with the connector were you connect the keyboard cable or further down on the motherboard. Nothing appears to be damaged but
Is there a simple way, for non-technician, to check if there is power in the keyboard cable connector? or anything else that I should check?
Thanks.
Witold
ejn63
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December 16th, 2017 03:00
There's nothing further you can do short of replacing the system board - it sounds like the water spill damaged or shorted out the keyboard controller.
witeki
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December 16th, 2017 07:00
Thanks for the reply