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Replacing a battery xps 15
The battery in my 18 month old xps 15 is failing to fully charge - at the moment the message is "61% available (plugged in, not charging)"
If i remove power plug it will barely last 30 minutes.
This issue has developed over the past 2 weeks
I have been trying to see how i can get a replacement battery. Nothing on the Australian dell site. So I went to the Parts & Upgrades chat. Was confirmed that the battery was not available through the website, that he would will raise a request to our Spare Parts Department, then spare part team will email the price quote. "All you have to do is to reply to their email to proceed with payment. Allow our Spare Parts team 2-3 working days to process on the quote request."
2-3 days to get a quote for a replacement for an 18 month old battery that should not be failing???
Surely this part should be readily available !
Can anyone suggest how I may expedite this.
Part number i understand is JRFWC
ejn63
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December 18th, 2017 04:00
Also note that "plugged in, not charging" may not necessarily be a battery issue - verify that the AC adapter is recognized in setup (F2 at powerup). It it's not, the battery will not charge.
robert p
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December 18th, 2017 04:00
Hi Korjiekup,
Thanks for posting.
Apologies that you are having issues with your XPS 15.
Unfortunately, batteries don't last forever, but normal battery life is about a year to a year and a half depending upon the number of charge-discharge cycles . It would appear your battery has reached the end of it's life cycle.
Here is some information you may find helpful. And here is an article from the Dell Knowledge Base.
If the battery is not available from Dell Spare parts, have you tried other sources? parts-people.com or discount electronics