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OS recovery error
I got an error when I tried to make burn the recovery image on my flash disk (Kingston 16GB NTFS) using the Dell OS Recovery Tool. It says that 'An error occurred extracting the file'. I am sure there is enough space in the disk and the OS image file has passed the verification phase. I don't know how to handle it. Any suggestions?
Thank you.
DELL-Jesse L
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December 1st, 2017 06:00
CHUANSSSSS,
Click the links below for information creating backup recovery image.
How to create and use the Dell Windows recovery image
How to create and use the Dell Recovery & Restore USB drive
Chuansssss
5 Posts
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December 1st, 2017 12:00
Thanks for the reply.
Actually that tutorial is exactly how I tried for so many time. Every time I get to the last step, burn the os file into the USB drive, the error will occur. The screenshot is attached below.
then I thought oh maybe there is something wrong with this USB drive. But it still didn't work after I used another one.
Can you please help me with this? Did I miss some specific configuration?
Chuansssss
5 Posts
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December 1st, 2017 12:00
Thank you for the reply.
Actually that tutorial is exactly what I tried so many times. Every time I got to the final step, burning the OS file into the USB drive, the error popped up. The screenshot is attached below.
I also tried to use another USB drive. Still didn't work.
Can you help me with this?
Khay_5567
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December 26th, 2017 04:00
I am having the same problem too..
ieee488
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December 26th, 2017 13:00
You need a USB drive 16GB+
jmeinicke
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December 27th, 2017 01:00
have the same problem, with a 32GB USB Drive.
ieee488
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December 27th, 2017 05:00
You could try upgrading or downgrading the Dell OS Recovery Tool.