Network adapter

I would suggest you to reinstall the wireless card driver on the system. Please let me know the wireless card on your system so that I could suggest you the correct driver or please enter your service tag # on the link below, select the Operating system and download the Wireless card from Network section.

Please let me know if this helps.

Thank you for your reply ravi, I tried the link and got lost in technology :emotion-10: I think from the device manager the driver is "Dell wireless 1703 802.11b/g/n(2.4ghz) the same details are shown when the troubleshooter "fixes" the problem.

Regards

Mick

Hi Mick,

I would suggest you to uninstall and re-install the wireless card driver on the system. Please follow the steps mentioned below to uninstall the wireless card.

1. Open the charms bar by moving the mouse to right top corner of the screen and inthe search box, type ‘Device Manager’, and then, in the list of results, click ‘Device Manager’.
2. Select the Wireless card under Network adapter and right click on it.
3. Now select properties.
4. In the properties window, under Driver tab, click on Uninstall button.
5. Check “Delete the driver software for this device.”
6. You want to delete the driver click OK.

After the uninstall finishes restart the system. Then re-install the wireless driver using the link below.

http://dell.to/1avnrTf

Please let me know if this helps.

Hi Ravi,

I did as you said and the connection seemed ok but just out curiosity I ran the diagnostics again and got this  error: The connection between your access point, router, or cable modem and the internet is broken. any ideas??

Ravi,

I wasn't sure if I'd installed the new driver in your link properly so I did it again and got this error "The existed product version is higher than your product version, installation quit" after reboot then the original driver was in devices. 

Hi Mick,

I would suggest you to uninstall the wireless card drivers again from device manager by referring to my previous response and then reinstall it.