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Latitude E5430 Fingerprint not working, Windows 8.1
Hello all,
I would be really glad if you could help me resolve an issue regarding my Latitude E5430.
I'm interested in signing in using my fingerprint sensor, however when I go to Settings on the charms bar, then Sign-in options, I don't see the fingerprint option.
The driver, as far as I can, is installed and said to be working properly, and yet the option is not there.
I've tried numerous options, from flashing BIOS to trying alternative drivers but nothing seems to be working.
Any ideas?
Thanks!
DELL-Justin C
4 Operator
4 Operator
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783 Posts
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August 1st, 2014 17:00
Greetings Fixitboy,
You must use the Dell Data Protection | Security Tools v1.4 utility to enroll your prints. Below is the download for v1.4. It’s recommended to uninstall any previous versions of DDP ST before you install the below.
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=DCTGF&fileId=3386679756&osCode=W732&productCode=dell-data-protection-security-tools&languageCode=EN&categoryId=DP
Here are the instructions regarding how to use DDP ST:
ftp://ftp.dell.com/Manuals/all-products/esuprt_software/esuprt_endpoint_security_soln/dell-data-protection-security-tools_Deployment%20Guide2_en-us.pdf
It will probably be best to start from page 13 once you start the installation.
fixitboy2
1 Message
0
August 3rd, 2014 00:00
Thank you so much!
It's working!
DELL-Justin C
4 Operator
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783 Posts
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August 4th, 2014 07:00
I'm glad that worked out Fixitboy2 :emotion-21:
Thank you for bringing your question to the Dell Community.
Ahmed Ragab 77
1 Message
0
May 31st, 2015 08:00
Can you please send to me alink to download for the driver?