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April 14th, 2004 13:00

Help with a SmartDisk Firelite 40GB

I have been using a Firelite 40GB external drive by Smartdisk for backing up files and ghosting images of systems that we develop for monitoring. (These include older and newer Optiplex, Dimension and Inspiron units) The drive has worked great but with my newest laptop the Inspiron 8600 it won't recognize it when booting to PC_DOS for ghosting purposes. I have always noticed that it detects the drive as a generic IOMEGA drive but has never failed to allow me to create a ghost image on it or write a ghost image from it except with the new laptop.  In Windows the drive works fine with the 8600 (seen as USB1.1 with no external power source or as USB 2.0 when there is an external power source).  I like this little drive because it is very transportable and hope someone can help me get the problem resolved. My old laptop an Inspiron 8000 also with Windows XP Pro it works fine. Please help because I don't want to have to buy the slim Iomega 60GB drive, I would rather save the $260 for the upcoming Godzilla festival in Chicago this July . Thank You for any help given

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April 14th, 2004 15:00

Have you made sure to provide power to the drive when attached to this laptop - this lapto has weak USB ports and can't always power a power hungry device like a drive.

3 Posts

April 15th, 2004 11:00

Yes sir. The unit works at 1.1 without power (after Windows is booted up) but only at 2.0 I have to use the external power supply. But I did try with and without the external power supply for booting into PC_DOS (with either the 2.0 or 1.1 USB support enabled) for the Ghost app but to no avail. Thank you for your response.

Message Edited by jsman on 04-15-2004 07:46 AM

3 Posts

April 15th, 2004 19:00

I found the problem. My fellow worker has the same laptop and when he made me a boot disk for Ghost it worked. i compared the disks and found that the USB driver was different even though both of our Ghost apps were the same version and updated the same. I just copied this file into my ghost app and this seems to have resolved my problem.
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