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Dell Inspiron 7667 screen glitch
My inspiron gaming 7667 laptop seems to be working great and was working great until a couple of hours ago when it went to sleep. I clicked on the mouse pad as i usually do to wake it from sleep. For the first time the whole screen was covered with some pixelled pattern and wouldnt respond to any clicks. Here is a picture of it. https://imgur.com/a/4wlXz
When i close the screen and switch it on again i see the same thing. Its only when i hold down the power button and completely switch it off and reboot that the computer is normal again. I am not sure wether this is a graphics issue or a display issue. I have no physical damage on this laptop. Any clues to what may be wrong?
thinkingofmac
3 Posts
1
October 31st, 2017 16:00
Check your driver's version. I updated last night and had the same problem as OP. I reinstalled the older 21.20.16.4727,A03 version, and now the problem seems to have gone away.
LSUFAN51
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November 2nd, 2017 10:00
Hi Diego Cuevas
1. Type msinfo32 onto [Cortana] search box, stroll down to BIOS Version / Date and verify the current BIOS on the system. According to your Dell Product Support page, the latest BIOS version is 1.2.0,1.2.0 (Inspiron 14 7000 and 15 7000) and listed as Urgent. If the BIOS is a older version, I suggest following the instructions in link below to safety install the latest BIOS version.
youtu.be/oQAo5mTjuEY
LSUFAN51
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October 31st, 2017 12:00
:emotion-2:
Please run the computer LCD built-in self test (BIST) by following the steps in the link below:
How do I Run Diagnostics on a Dell Laptop LCD? | Dell US
WhoTube
3 Posts
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October 31st, 2017 14:00
I have the same issue with my new dell 7567 got it yesterday. I have done the BIST test and found no issues, only when waking up from sleeping/hibernating that the lines appear. This is stupid as this laptop is brand new and I cannot afford to send it back for repairs.....
LSUFAN51
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October 31st, 2017 15:00
And....
LSUFAN51
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October 31st, 2017 15:00
Hi WhoTube
The problem appears to be from outdated Video drivers. You can either wait for windows to install the latest Intel video driver or install it from your Dell Product Support page. You have two Video drivers that can be installed / updated, see image below}:
Thanks Saltgrass
Support for Inspiron 15 Gaming 7567 | Drivers ... - Dell
Saltgrass
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4.3K Posts
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October 31st, 2017 15:00
Just got a new Intel video driver for my 7567 thru Windows update. 22.20.16.4735
thinkingofmac
3 Posts
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October 31st, 2017 16:00
Had the same problem today after updating my graphics driver last night. I reinstalled the older version 21.20.16.4727,A03 and the problem seem to have gone away.
WhoTube
3 Posts
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October 31st, 2017 19:00
Fixed the issue using supernovahs_ method, check it out on this reddit post: www.reddit.com/.../ I had the latest drivers, fixed the issue by rolling them back.......
Diego Cuevas
2 Posts
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November 1st, 2017 21:00
It says my drivers are up to date but i still get the grey screen.
Diego Cuevas
2 Posts
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November 2nd, 2017 21:00
Thank you so much this resolved my problem.