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March 6th, 2015 23:00

black screen after start in my DELL laptop showing ?

I getting Problem on My Dell laptop VOSTRO 1088 My laptop was running well and suddenly this problem occurred. I turned off the laptop forcefully, and from then I am facing this problem. I have some important documents in my C drive where the windows is installed. So I can't format it also. Please help me and give me any solution from which I can turn my laptop properly again and do the works again properly. Thank you,

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2.5K Posts

March 7th, 2015 00:00

Hi RayCampbell,

Thank you for writing to us about your concerns. Please follow the steps below.

When you switch ON your computer, start tapping the "F8" key to get “Windows Advanced Options
> Select the option "Last Known Good Configuration" and check if the system is working fine. In case the issue persists. Follow the step 1 and this time select the option "Safe Mode". Check if you are able to boot into Safe Mode. Let us know the status.

March 7th, 2015 04:00

After select on last known the problem get fixed thank you

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