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14986
AC POWER ADAPTER
Hello ..
I'm facing a problem with my Lattitude D500 which is the message I get when I boot my compuer .. the msg says " AC Power Adapter cannot be deterimined . .... "
SO, ANYONE KNOWS WHAT CAUSES THIS MSG ? AND HOW CAN I REPAIR MY COMPUTER ?
Thanks !
pyrophite
3 Posts
0
August 30th, 2004 22:00
shifuimam
127 Posts
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August 31st, 2004 23:00
Look at the sticker on the bottom of your power adapter. What revision does it say the adapter is? It's been widely discovered that Revision A00 adapters, which are the original adapters that shipped with the first lot(s) of D-family Latitudes, have an internal problem that renders them incompatible with newer machines and/or BIOS revisions. This is why the charger will not charge your battery - the BIOS thinks that it's not a real Dell adapter, and as a safety feature, will not charge the battery. If your laptop is still under warranty, you can call Dell and request that they exchange your adapter for a newer revision that will be compatible with the newest BIOS release.
dotnetmatrix
10 Posts
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September 1st, 2004 22:00
shifuimam
127 Posts
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September 2nd, 2004 01:00
dang...that's the second time i've heard about that problem. I wonder if the A03s are crapping out too.
I guess call Dell Tech support and see if they'll replace the adapter...
dotnetmatrix
10 Posts
0
September 2nd, 2004 07:00
The problem is when I called Dell Tech Support they told me it may be a problem in the Motherboard
thus why am asking in this forum .. but if the problem is common and has been solved by changing the adapter .. I would call 'em once again ..
Thanks !
shifuimam
127 Posts
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September 2nd, 2004 12:00
dotnetmatrix
10 Posts
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September 2nd, 2004 17:00
well, my BIOS REV is A07 ..
so, shall I upgrade it .. ? can I do it myself ?
shifuimam
127 Posts
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September 2nd, 2004 22:00
dotnetmatrix
10 Posts
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September 3rd, 2004 08:00
it's okay .. but the latest rev of bios upgrade in the website for D500 is rev A08 ..
helen_of_troy
1 Message
0
September 3rd, 2004 11:00
Hi everyone!
In further reply to those comments already posted, I have recently had the EXACT same problem with my D800.
I telephoned the (extremely) helpful tech support line in the UK and the lady there suggested that the problem was most probably with the BIOS. As I currently do not have access to the net, she downloaded the BIOS upgrades onto a disk and it is winging its way to me now.
I will update when I know as to whether or not this solves the problem. If it doesn't, the lady said the next step was to get a new adaptor.
Thanks all,
H.O.T
dotnetmatrix
10 Posts
0
September 4th, 2004 22:00
Thanks Helen for your reply.
Guys, I just downloaded the newest version of BIOS FLASH from the website.. but when I try to run it I get a message says that the AC Adapter an bettary should be plugged in before starting system bios flash .. and they are both plugged in .. !!!!
so I donno whats the problem and what can I do !! ?
Thanks !
shifuimam
127 Posts
0
September 4th, 2004 23:00