Unsolved
This post is more than 5 years old
6 Posts
0
10984
AC power adapter not recognized and dell support center not helping at all
Hi
i have Dell n5110 and just few days before my laptop facing one problem when i plugged in the charger it showing adapter is attached but not charging i checked in bios and it showing adapter type unknown some time it display adapter and my battery start charging.i applied all the fixes which are given in this forum .
1.Change Bios setting to default factory setting i done it but still issue is there.
2.Switch the laptop take out the batter and adapter press the power button for 10 or 20 second and then check but still problem is there.
3.update bios i am already using the updated bios A11 but still i tried and it saying it the latest version.
4.Try to uninstall Microsoft ACIP battery driver and again scan for hardware change but still my problem persist .
i called dell support center they are just telling it happen due to your misuse so we wont help you at all i never such answer from dell customer support now i don't know what to do my battery is fine i am sure about it because some time it charge.
regards
Amit
DELL-Amogh G
1.5K Posts
0
June 12th, 2013 00:00
Hi Amit,
You may check the battery health from the ‘Dell Battery Meter’. The Battery Meter is used to check the status, life and health of the battery. To launch the Battery Meter:
Keep me posted with the findings. I will be glad to assist further.
john singh
6 Posts
0
June 12th, 2013 07:00
Hi
i am using windows 8 i check the place where u told me to check dell battery meter but i didn't get. Now i downloaded but still i m unable to find that software.
regards
Amit
DELL-Amogh G
1.5K Posts
0
June 13th, 2013 03:00
Hi Amit,
Please ensure that there is a green light on the brick of the ac adapter. It seems that the issue is with the DC-in port. You may try to connect another good known ac adapter, if possible.
Keep me posted with the findings. I will be glad to assist you.
john singh
6 Posts
0
June 13th, 2013 03:00
Hi
Green LED indicator is working on fine and now some time when i plug my charger is start charging but if i take out the charger and plug it again than again it show adapter plug in but not charging.And i perform hardware test for battery and it doesn't showed any error.
regards
Amit
john singh
6 Posts
0
June 13th, 2013 05:00
hi
i just complain about this issue to dell customer support but they are saying it happened due to your misuse so we are not replacing it but my system is in under warranty tell me what to do this prob occurred suddenly dell customer support always say we wont change this part or anything because this problem occurred due to your misuse please tell any solution for this.
ejn63
9 Legend
9 Legend
•
87.5K Posts
0
June 13th, 2013 05:00
First thing to do is try another Dell OEM AC adapter. If that doesn't solve the problem, replace the power jack
www.parts-people.com/index.php
And if that doesn't fix it, replace the mainboard.
DELL-Amogh G
1.5K Posts
0
June 14th, 2013 11:00
Hi Amit,
It seems to be an issue with the DC-in port. Please provide me the Service Tag and the name as it appears on the account via private message (click my username and then click Start Conversation) so I may access your records and check for further course of action.
Keep me posted with the information. I will be glad to assist further.