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48 Posts
1
3347
7700HQ throttled to a crawl
I reported this issue to Intel and I got this response:
This is usually caused by an incorrect configuration setting within the BIOS. We can't help you with BIOS issues on non-Intel products.
The only thing I have ever changed in BIOS is to disable Secure Boot as I am using non-UEFI and secure boot enabled Windows 10 installation.
I turned on my Dell Ispiron 7567 and it felt very sluggish. Then I took this screenshot:
According to Windows 10 Pro Fall Creators Update Task Manager it was running at 0.47 GHz and it wouldn't go any higher. The laptop was completely cool as I just turned it on. BTW I am running a power profile set to TDP 35W.
Even opening a folder would take a few seconds. Windows sounds were very laggy and choppy. I asked Windows to shut down the laptop and after the screen went dark. It took over a minute to turn off all lights. Fan is usually not running and I am using SSD so there aren't any other noises.
After I rebooted Task Manager agrees with CPU-Z - the CPU is idling at around 0.89GHz and everything is running smoothly as usually. CPU is going over 1GHz when loaded.
Any ideas what might be causing the throttling?
How do I report BIOS bugs to Dell?
Zingam
48 Posts
0
December 13th, 2017 04:00
Hi, Robert,
Thank you very much for your response.
I am on 1709 and I try to keep Windows 10 up-to-date as I need the latest version I don't plan to downgrade. It wasn't a huge issue this far. I think it manifested itself just today since I updated to Fall Creators Update two months ago. Since reboot fixed it I hope that it wont bother me much until it is fixed.
I assume it is a known issue if other users have reported it. Please tell your BIOS developers to fix it. I believe I have 1.2.0 BIOS version installed. Please count my voice to the complaints.
I plan to dual-boot Windows 10 and Ubuntu 17.10 and later - so I hope both are properly supported as Windows and Ubuntu are officially supported on this system.
robert p
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9.4K Posts
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December 13th, 2017 04:00
Hi Zingham,
Thanks for posting.
Apologies that your system is not working as you expected.
Have you tried reinstalling the Windows 10 to 14393(1607)? Other users have reported that they experienced the issue after the Fall Creator's Update, and by changing to the 14393 version they don't seem to have any issues. Are you finding the same to be true?
MELSunny
18 Posts
2
December 13th, 2017 15:00
Someone raise this program again.
The solution "reinstalling the Windows 10 to 14393(1607)" is put forward by me firstly on Apr 2017. But I am wrong. Because I have rolled back to 14393(1607) but still facing this problem. The different between 14393(1607) and 1703 or later is that 14393 will cause throttle after 5-10 minutes full running, while 1703 cause it after a few minutes.
Many users talk about this issue.
en.community.dell.com/.../20022496
en.community.dell.com/.../20009153
en.community.dell.com/.../20008887
en.community.dell.com/.../20018511
en.community.dell.com/.../20016472
en.community.dell.com/.../20014655
www.youtube.com/watch
www.youtube.com/watch
www.youtube.com/watch
I have contact to Microsoft advanced engineer. It shows that the throttle is cause by PL1(Major Power Limit). You can detect this problem by Hwinfo64. It is controlled by Firmware(BIOS). Only the manufacturer can solve this issue.
I am very angry about your irresponsible reply. As you know 14393 will end of support on 2018 Mar and the Microsoft will never provide security support for that version.
If you say we will not support 1703 or later or do not guarantee the feature system update on the shopping page. I will close the browser at once and never access dell website in the feature by adding 127.0.0.1 www.dell.com to host.
Now, this gaming laptop shows low performance in many games because of CPU throttle.
There is no difference between 7567 laptop and brick.
Go away from dell's product and buy asus, msi, HP, lenovo, acer.
MELSunny
18 Posts
1
December 13th, 2017 15:00
Someone raise this program again.
The solution "reinstalling the Windows 10 to 14393(1607)" is put forward by me firstly on Apr 2017. But I am wrong. Because I have rolled back to 14393(1607) but still facing this problem. The different between 14393(1607) and 1703 or later is that 14393 will cause throttle after 5-10 minutes full running, while 1703 cause it after a few minutes.
Many users talk about this issue.
en.community.dell.com/.../20022496
en.community.dell.com/.../20009153
en.community.dell.com/.../20008887
en.community.dell.com/.../20018511
en.community.dell.com/.../20016472
en.community.dell.com/.../20014655
www.youtube.com/watch
www.youtube.com/watch
www.youtube.com/watch
I have contact to Microsoft advanced engineer. It shows that the throttle is cause by PL1(Major Power Limit). You can detect this problem by Hwinfo64. It is controlled by Firmware(BIOS). Only the manufacturer can solve this issue.
I am very angry about your irresponsible reply. As you know 14393 will end of support on 2018 Mar and the Microsoft will never provide security support for that version.
If you say we will not support 1703 or later or do not guarantee the feature system update on the shopping page. I will close the browser at once and never access dell website in the feature by adding 127.0.0.1 www.dell.com to host.
Now, this gaming laptop shows low performance in many games because of CPU throttle.
There is no difference between 7567 laptop and brick.
Go away from dell's product and buy asus, msi, HP, lenovo, acer..
Zingam
48 Posts
0
December 25th, 2017 03:00
There is a new BIOS. Did it fix the problem for you? I don't play games (yet) so I haven't experienced any throttling during high load.