when trying to shutdown IDPA Appliance

https://www.dell.com/support/kbdoc/zh-tw/000174414/idpa-changeavamarpasswords-failed-to-execute-change-passwords-command-on-avamar-utility-node

Here is some additional help for IDPA/PowerProtect shutdown and possible issues:

IDPA: Proper shutdown process for the Integrated Data Protection Appliance
https://www.dell.com/support/kbdoc/en-us/000184357/integrated-data-protection-appliance-idpa-model-dp4400-requires-a-specific-shutdown-procedure-to-ensure-that-all-of-the-software-components-are-shutdown-gracefully-failure-to-follow-this-procedure-may-result-in-problems-when-restarting-the-appliance?lang=en

Integrated Data Protection Appliance (IDPA) documents
https://www.dell.com/support/kbdoc/en-us/000135863/integrated-data-protection-appliance-idpa-documents?lang=en

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To check ahead of time for issues before initiating the shutdown:

1. Open a putty session to the Avamar node as 'admin' user:
2. Run these separately on AV as root and check output:
avosshutdown precheck
dpnctl shutdown --precheck

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If the shutdown is already hung, you can putty to the acm server to check the logs:

/usr/local/dataprotection/var/configmgr/server_data/logs/server.log

You could grep for "Avamar shutdown precheck failed"

If this helps please give KUDOS.

thanks