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June 1st, 2021 06:00
when trying to shutdown IDPA Appliance get an error "Avamar MC root password is out of sync"
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DELL - Rod K
Moderator
•
181 Posts
December 31st, 2021 15:00
Continued from previous posts...
For a fuller discussion see-
STARTUP and SHUTDOWN - normal and what to do if it fails - all models:
https://www.dell.com/community/Integrated-Data-Protection/STARTUP-and-SHUTDOWN-normal-and-what-to-do-if-it-fails-all/m-p/8110783#M112
We welcome questions and contributions from all.
If you found this useful please give KUDOS to help others find the information also.
thanks
D_D
7 Posts
1
July 31st, 2021 01:00
https://www.dell.com/support/kbdoc/zh-tw/000174414/idpa-changeavamarpasswords-failed-to-execute-change-passwords-command-on-avamar-utility-node
November 24th, 2021 15:00
Here is some additional help for IDPA/PowerProtect shutdown and possible issues:
IDPA: Proper shutdown process for the Integrated Data Protection Appliancehttps://www.dell.com/support/kbdoc/en-us/000184357/integrated-data-protection-appliance-idpa-model-dp4400-requires-a-specific-shutdown-procedure-to-ensure-that-all-of-the-software-components-are-shutdown-gracefully-failure-to-follow-this-procedure-may-result-in-problems-when-restarting-the-appliance?lang=en
Integrated Data Protection Appliance (IDPA) documentshttps://www.dell.com/support/kbdoc/en-us/000135863/integrated-data-protection-appliance-idpa-documents?lang=en
------------------------------------------------------------------------------------------
To check ahead of time for issues before initiating the shutdown:
1. Open a putty session to the Avamar node as 'admin' user:2. Run these separately on AV as root and check output:avosshutdown precheckdpnctl shutdown --precheck
-------------------------------------------------------------------
If the shutdown is already hung, you can putty to the acm server to check the logs:
/usr/local/dataprotection/var/configmgr/server_data/logs/server.log
You could grep for "Avamar shutdown precheck failed"
If this helps please give KUDOS.
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DELL - Rod K
Moderator
Moderator
•
181 Posts
0
December 31st, 2021 15:00
Continued from previous posts...
For a fuller discussion see-
STARTUP and SHUTDOWN - normal and what to do if it fails - all models:
https://www.dell.com/community/Integrated-Data-Protection/STARTUP-and-SHUTDOWN-normal-and-what-to-do-if-it-fails-all/m-p/8110783#M112
We welcome questions and contributions from all.
If you found this useful please give KUDOS to help others find the information also.
thanks
D_D
7 Posts
1
July 31st, 2021 01:00
https://www.dell.com/support/kbdoc/zh-tw/000174414/idpa-changeavamarpasswords-failed-to-execute-change-passwords-command-on-avamar-utility-node
DELL - Rod K
Moderator
Moderator
•
181 Posts
1
November 24th, 2021 15:00
Here is some additional help for IDPA/PowerProtect shutdown and possible issues:
IDPA: Proper shutdown process for the Integrated Data Protection Appliance
https://www.dell.com/support/kbdoc/en-us/000184357/integrated-data-protection-appliance-idpa-model-dp4400-requires-a-specific-shutdown-procedure-to-ensure-that-all-of-the-software-components-are-shutdown-gracefully-failure-to-follow-this-procedure-may-result-in-problems-when-restarting-the-appliance?lang=en
Integrated Data Protection Appliance (IDPA) documents
https://www.dell.com/support/kbdoc/en-us/000135863/integrated-data-protection-appliance-idpa-documents?lang=en
------------------------------------------------------------------------------------------
To check ahead of time for issues before initiating the shutdown:
1. Open a putty session to the Avamar node as 'admin' user:
2. Run these separately on AV as root and check output:
avosshutdown precheck
dpnctl shutdown --precheck
-------------------------------------------------------------------
If the shutdown is already hung, you can putty to the acm server to check the logs:
/usr/local/dataprotection/var/configmgr/server_data/logs/server.log
You could grep for "Avamar shutdown precheck failed"
If this helps please give KUDOS.
thanks