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Dell G3 3500 instantly freezing on boot up
Dell G3 15 3500
Hello,
I've used my laptop normally for the last 3 years, with some minor, solvable problems here and there. Two days ago, I was using my laptop normally, not running any heavy programmes or anything, and the laptop froze. I force reset it, let it cool down, and it froze once again after 1 minute of it being on. I've tried a few things such as taking the ram out and putting it again, in case there were any problems with it, but the freezing continues, each time my laptop not lasting more than 1-2 minutes before it completely freezes. I cannot access it to try and solve the problem through software, so I've been trying to see what part of the hardware is causing problems.
DELL-Jesse L
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June 25th, 2024 06:03
Have you ran the diagnostics on the system to see if there is any hardware problems? If not, please do so.
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Vitor Cav
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June 27th, 2024 15:39
@DELL-Jesse L hello! Thank you for your response.
I have run the diagnostics through both the Dell diagnostic testing system, and the testing through the BIOS. They both are resulting in no hardware problems, asides from my battery reaching the end of its usable life.
I have wiped windows out and I'm trying to reinstall it through a bootable USB, but another problem is presenting itself.
Everytime my laptop restarts, it just stays in a black screen. The fans turn on and the usual sounds of initialization happen, but it shows nothing on screen. Each time I have to shut it down, wait 5-10 minutes, and then it'll work properly again, but by then the installation process is being cut off.