My server won't update the firmware.

Hello, thanks for choosing Dell and welcome to our community:

Please help us understand further-

• Has anything changed before the issue started? If yes, please revert it to previous state.
• How many device encounter the same issue?
• The update is via online or offline catalog? 
• What is the outcome if perform the update without  selected the below problematic firmware --> CIM:INSTALLED#701__NIC.Embedded.1-1-1 ?
• Last thing you can do capture the console log and TSR log (include debug logs) for further troubleshoot.

I am experiencing similar issues in my environment.  My systems - PowerEdge R650 running ESX 7.0U3 - have two different Broadcom network adapters.  Firmware updates on one of them work without issue, but the other is presenting an error similar to the OP.  Even though OpenManage reports that the update failed, BIOS displays the new version after restarting, and is eventually reflected in OME.  The update in question is linked below.

Broadcom BCM57414 25G SFP Dual Port PCIE adapter

Broadcom NetXtreme-E Network Device Firmware 22.9 | Driver Details | Dell US

Running
Verifying if the device Service Tag is valid.
The device Service Tag is valid.
Starting communication with the device.
Update allowed in target, System Lockdown status = DISABLED
Checking Remote LC Services availability
Remote LC Services are ready now
Attempting to initiate/stage payload instance: DCIM:INSTALLED#701__NIC.Slot.1-1-1
Attempting to initiate/stage payload instance: DCIM:INSTALLED#701__NIC.Embedded.1-1-1
Initiated Status check for Job ID : JID_193489022583
Initiated Status check for Job ID : JID_193489086311
Job state for JID_193489086311 is SCHEDULED
Initiating host reboot action as one or more payload(s) marked as reboot required.
Job state for JID_193489086311 is COMPLETED
Task Failed. Completed With Errors.

Hello,

A couple troubleshooting steps to try:

Reboot the iDRAC and try the update again. This does not need a maintenance window.

Drain the flea power and try again. This would need a maintenance window.

Have you tried the server update utility

Dell Server Update Utility, Windows 64-bit format, v.24.03.00

https://dell.to/45JtZTj

1. Download the full ISO file.

2. Use the ISO mounting software and mount the downloaded ISO image.

3. Browse to the folder.

4. Double-click the suulauncher.exe.

It will start an update wizard.

It was caused by the Firewall Settings of the Institution I work for. The problem is fixed now. The problem was fixed when I changed the rope. Thank you for your attention.

Thank you for letting us know.