Dell Data Security Technical Newsletter - March 2019

Dell Data Security Technical Newsletter

Volume 53, February 2019

Dell Data Security Chat

For U.S. customers only, Chat support is now available Monday through Friday, 8 a.m. to 5 p.m. CST.

Other Helpful Links

Configuration Conflict Message when opening the Server Configuration Tool

VE Emails after 10.2.1 upgrade indicating “server does not exist”

VE Fails to update with “WGET error: Code 5, SSL Verification Failure”

"Unauthorized WOPI host" Error Occurs When Uploading a Document to the Dell Data Guardian Web Portal

How to Schedule Managed Reports for Dell Data Security Servers

Endpoint Security Suite Web Protection Browser Extensions: How to Automatically Force-Enable Through Group Policy

How to Back Up PostgreSQL Audit Events for Dell Data Security / Dell Data Protection Servers

Upgrading to Dell Security Management Server Virtual 10.0 Hangs

Applications will not run from a network share when Dell Threat Defense is installed on the local machine

Explanation of Pre-Boot Authentication Commands for Dell Security Server Dell Data Protection Server

How to Install the Dell Data Protection Remote Management Console

How to Recover User is Locked at the PBA for Dell Encryption Enterprise Self-Encrypting Drive Management Dell Data Protection | Self-Encrypting Drive Management

Dell Endpoint Security Suite Enterprise and Dell Threat Defense Escalation of Privileges Vulnerability

Dell Endpoint Security Suite Enterprise and Dell Endpoint Security Suite Pro Uninstalls Firewall

Dell Data Security Online Community

Please visit our Data Security online community. Here you can check out our blogs, forums and other resources, and join in the conversation.

Contact Support

Online Support: www.dell.com/ddpesupport

Phone: 877.459.7304, Option 1, X4310039

Please have your service tag available. 

Monthly Dell Data Security Technical Newsletter

To: Data Security Software Customers

This month in Data Security

Microsoft's March 2019 Cumulative Update

Microsoft’s March 2019 Cumulative update will prevent the Dell Encryption Local Management Console user interface (UI) from properly displaying/loading information. Due to these UI issues, Opt-In (Deferred Activation) and Server Encryption will not prompt for new activations.

This issue is restricted to a UI communication issue and will continue to protect data (with the exception of new activations using Opt-In (Deferred Activation) or Server Encryption). To confirm that devices are properly encrypting, WSScan can be used, as well as querying registry to determine the state of the device.

Dell has been working with Microsoft to resolve this issue. A fix for this is available in Dell Encryption version 10.2.1 or later, which can be found here. To temporarily resolve this issue with Dell Encryption versions prior to 10.2.1, the March 2019 Cumulative Update can be removed.

More information on this issue can be found here or by calling Dell Data Security ProSupport.

Dell Data Security March Releases

• Dell Encryption v10.2.1
• • Enterprise Release Notes
  • Personal Release Notes
• Dell Data Guardian v2.4.0
• • Windows
  • Mac
  • Web Portal
  • Release Notes
• Dell Security Management Server v10.2.2
• • Release Notes
• Dell Security Management Server Virtual v10.2.2
• • Hyper-V
  • VMWare
  • Release Notes

Microsoft Windows 10 19H1 (April 2019) Update

Dell Data Security currently does not support the beta Microsoft Windows 10 19H1 (April 2019) update. Dell is actively working with Microsoft to provide support to 19H1 once the general availability build goes live. 

For the latest status on 19H1 support, reference Dell Data Security Dell Data Protection Windows 10 Feature Update Compatibility.

Webinars 

Did you know we offer a 1-day webinar to help you deploy your Dell Data Security Encryption Server? The webinar can cover both Enterprise Server and Virtual Server designs and help you be prepared for establishing your encryption environment. In addition to deployment basics, we cover best practice management and how-to scenarios.

For more information and to get into the webinar, contact your sales representative and ask for the Dell Encryption Enterprise Management Server Installation and Best Practices Webinar. 

Dell Data Security Forum

Join the conversation and see what other DDS users are saying.  

Are you trying to deploy DDPE version 10 and later silently? See how this user found help.

Are you unsure what type of encryption may have come with your new laptop? Review this forum thread for a detailed explanation of the various methods of encryption.

Trouble getting to Dell Data Security ProSupport?

With many products and services available to Dell customers, it is sometimes difficult to get to the right team when opening a support case. To address this, the Dell Data Security team has created the very first dedicated global queue within Dell for a product suite. Never again be caught in a maze, get straight to the experts immediately for all of your Dell Data Security support needs. 

Within the United States, the dedicated number is 877.459.7304, Option 1, X4310039.

For a list of in-country phone numbers, click here.

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Helpful Links 

Credential Manager stops working with error code 0x80070003

Configuration Conflict Message for ACL Service in Server Configuration Tool 

We hope that you find this newsletter beneficial and of great value and interest. Feel free to drop us a line with your suggestions and input for future issues of the newsletter at dellsecurityce@dell.com. For easy access to up-to-date information on webcasts, videos or other assets, visit the Data Security Solutions Information Hub.

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