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Security Dell credit accounts
Not having a computer issue.
My concern is with security and the Dell credit card. I had an old account which was closed after a year. I didn't have the account number and needed help to re-open my account. The online sale man said Dell would have to call me to ask questions about my account. OK, I get a call that sounded like a Philippine restaurant. (I could hear a lot of chatter in the back ground). I knew he was from Dell. How secure is my account information? Being handled by 3rd world countries? I felt as soon as I got off the phone I felt like my information was going to be sold.
Anonymous
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August 19th, 2015 09:00
Hi LEBates,
Thank you for contacting us on the Dell Community Forum Customer Care Board. We appreciate this opportunity to address your Dell Financial Services (DFS) security concerns. Please be assured, your private information is held strictly confidential.
Dell Financial Services (DFS) maintains policies and procedures to detect and prevent fraud. These policies and procedures are consistent with the standards of the finance industry. When you call to obtain account Information or make a purchase, we will verify certain pieces of personal information for your protection.
I trust this information is helpful. Should you have any additional security questions please visit the DFS Frequently Asked Questions web page.
Thank you,
Lorna