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1 Rookie
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1 Message
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Poor Customer support.
I reached out to Dell customer service with a question about my P4317Q monitor and was shocked to be told that they couldn't assist me due to the expired warranty. It's disheartening that a company would refuse to address simple inquiries just because the warranty has lapsed. I wasn't seeking repairs, just some assistance and this experience truly reflects poor customer service. Such a lack of consideration is truly saddening.
ejn63
10 Elder
10 Elder
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24.9K Posts
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September 9th, 2024 21:00
You can seek support, but it is on a pay per incident, as it is on anything else you own. You don't get free diagnostics on your car once the warranty expires -- same for computer hardware.
DELL-Chris M
Community Manager
Community Manager
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55K Posts
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September 10th, 2024 13:40
The P4317Q Drivers and Documentation are here. The Documentation should answer most usage questions.