eBay Return - Dell claims I sent empty package

Hello all,

Back in June I went shopping for a new laptop and found something through Dell’s eBay page that I liked, purchased it, and then ended up finding another for a better price from a place in-person.

Didn’t think I would have an issue opening up a return request given both of the vendors are large and I literally didn’t open the box.

I opened my request, and shortly after got a message that the return was approved but was followed up with a message that my account had been suspended for fraudulent activity. Well, I tried to chat with eBay and they told me I was no longer protected with their “buyer protection,” but I was free to send back the package.

I was slightly worried about the suspension and returning since the support seemed unhelpful, and even suggested that if I didn’t receive a refund to open a dispute with my card company.

I shipped off the item and waited for about a week after delivery before trying to see if I could get some help, but got the same unhelpful message that I was no longer protected so I would have to escalate to a dispute.

Opened a dispute, about a month goes by, and eBay responds with that Dell stated I sent an empty envelope, and a big daunting letter that my account had been suspended for high risk/fraud, when literally I was suspended before even shipping off the package. They even suggested that there has been prominent fraud taking place between Dell & eBay transactions, so therefore I was guilty by association.

I’ve responded with basically entailing my shipping details with FedEx showing both package weights were the exact same (~10lb), my chats with the eBay support suggesting to open a dispute, but I’m still worried about having to eat $2000+ for a product I don’t even have anymore.

Glad to share images of the letters via PM, but man this has really ruined my day. I surely thought eBay/Dell would verify my package details instead of just saying I sent an “empty envelope” that weighs over 10lb.