DELL COMPUTERS

I received a new computer from dell which was not cheap ($1900). I had technical problems (no manual) and the first tech I talked too was pretty good..but then he timed out and had to exit the call. The next tec..well she suggested I watch You tube to learN how to operate the computer. I think I paid extra for the "Youtube Advise" it was called an extended warranty...She must have missed the meeting on CS. Also the mouse I was sent is cheap..along with the keyboard where a foot fell off! TWO THUMBS DOW TO DELL AND MANAGEMENT THAT TIMES SERVICE CALLS WHEN YOU HAVE IN FACT PAID EXTRA FOR THE SERVICE!!!