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Case raised in July, still open
Hi
I have raised a case in the month of July and still the issue is not resolved. I do not see any reply from Tech Support from last 13 days. This is really frustrating experience with Tech Support who does not even the resolve the issue. Then what is the purpose of buying the extended warranty if you are unable to fix the issues?
Thanks,
Prasad
DELL-Chris M
Community Manager
Community Manager
•
55K Posts
0
October 20th, 2022 06:00
Update = A WUR (whole unit replacement) was approved after the investigation was concluded.