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Bought new monitor, but it is used?
I purchased a DELL monitor at November 2023. On DELL website, I entered the Service Tag which is printed on the label on the back side of the monitor. Then, on the DELL website is appears that:
- The warranty expires within 10 months from today. (Warranty should be 3 years.)
- The monitor already received "Onsite Service After Remote Diagnosis" twice - once in 2021 and another one in 2022.
Receiving a used product is unacceptable for me nor it never was communicated that the product is used. DELL website doesn't allow me to open a Service Request for this product. How do I verify with a DELL representative whether the product is new or used? Including the date that the warranty was started?
ejn63
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December 1st, 2023 15:29
You need to contact your seller for information, since it's clear the system wasn't purchased direct from Dell. If they can't or won't answer, return the monitor to them for a refund.
Chino de Oro
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December 1st, 2023 12:28
2023 monitor models would not have been serviced in 2021 and 2022. Obviously, you bought an older model. If you did not purchased it from Dell, check with the seller.
dosho
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December 1st, 2023 12:34
@Chino de Oro
The manufacturing date is at year 2021.
But the actual purchase action that I did, is at 2023.
I want to contact a DELL representative to verify that there isn't any mistake or any misunderstanding.
Chino de Oro
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December 1st, 2023 12:51
You can reach Dell representative at (800) 624-9897
(edited)
dosho
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December 1st, 2023 13:08
@Chino de Oro
Is it possible via email or some chat?
My phone is blocked to external countries.
Chino de Oro
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December 1st, 2023 13:49
You can find a suitable contact here https://www.dell.com/support/incidents-online/en-in/contactsupport
dosho
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December 1st, 2023 14:29
@Chino de Oro
It only shows a phone number (which I cannot call to, because it isn't in my country.)
dosho
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December 1st, 2023 22:30
@ejn63
Thanks.
Do you know what does "Onsite Service After Remote Diagnosis" mean, in detail?
ejn63
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December 2nd, 2023 00:28
On a monitor, it means nothing -- Dell doesn't service monitors. If a technician deems the monitor has failed under warranty, the monitor is then replaced.