AW3225QF, tag status is "Issue with Support Services"

"So I ordered a brand new AW3225QF."
Has it shipped? If no, that is why it is not on the Support site yet.

If the monitor was ordered other than direct from Dell -- contact the seller.  If they cannot explain, return it to them for a refund.

@DELL-Chris M​ 

Hi Chris, it is shipped and arrived already

@ejn63​ Ordered directly at Dell

@Ahrimaan​ Interesting! The internal tool still shows as, "Estimated delivery date February 29, 2024". So the fault has to be on our backend tools. This will take time to fix on the internal tools and external Support site. But we know the purchased warranty is valid and will be based on the order invoice date.

@DELL-Chris M​ Just FYI: I talked with the Customer support. They had many Calls today with that issue and the standard answer is to send back the Monitor and order a new one.
I mean, i am in some tech communities and almost everyone that ordered one got that issue (55 People so far). Should we really send back the Panels on your cost, you are then not able to sell it as new and loosing money. I mean, not my company but customer friendly is something different :D 

They are incorrect. Do not send it back and reorder. They can fix this Dell backend issue.

@DELL-Chris M​ Well, i have 14 Days to do so :D (Without the extended Warranty, which is voluntary from Dell i have to send it back, you know burn in guarantee and so on :D )

I'll wait a bit longer, but maybe you can take this with you, the support seems to go the easy path.
I was not able to get anyone who said "We will fix that" 

@DELL-Chris M​ 

Dear Chris,

i have the exact same problem in germany. Even the so called "manager" told me to send it back as there is no other way.
I am really baffled and cannot understand that a perfectly satisfied customer (the screen is flawless) is been put through this kind of hassle.

There was absolut no other solution they said (talked to three different people).

This was the answer from the manager after i was on the phone and wrote an email afterwards:

"thank you for your email.

I am truly sorry for the inconvenience. I checked this case again and also with our internal department and unfortunately this is an issue we do not have a resolution for as the warranty for this specific product cannot be booked extra from our side as we do not have . I understand your frustration, there is however only the resolution provided by my colleague *********.

Please let me know how would you like to proceed.

Thank you."

Any news on this? The german customer support also told me to return it and order a new one. I can't imagine that to be the solution tho.

Same issue for me in Sweden, ordered AW3225QF early 6th.

Same issue for me. Germany ordered at 8th AW3225QF

The same problem with the AW2725DF! It can't be that Dell can't do anything there. Absolutely disappointing.