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m17 R5 AMD, Blue Screen when open/boot up the laptop
Hey guys,
Since october-november i started to encounter some blue screens, not very often by that time, i would say 1 blue screen at 2-3 weeks which i thought was due to some windows updates or from the cold as i was traveling a lot during that time. But recently after mid december / beginning of january, i started to have more and more, reaching today and yesterday to have around 6-7 times for my laptop to give me blue screen when i'm opening it. Nowadays i try to open it and its just giving me blue screen after few seconds, before even to load the windows, and its restarting itself, and so on for 5-6 or 7 time until its loading the windows properly.
Maybe this information will help: my laptop has 2 video graphic cards, one AMD that come with the processor (are somehow connected/attached to each other), and the normal nvidia rtx 3060. At one point before all this to happened i noticed that due to an updated to my nvidia graphic card or windows update (were both in the same day so i don't know exactly which one was the problem), my AMD control center app, where i could see details about the processor and the graphic card and to make updates throw it, it stoped working and could't open anymore saying that an app/programe is somehow blocking or stopping it from opening. So maybe they are fighting with each other ?
Most common errors i received and i had time to take notes of them are:
KERNEL SECURITY CHECK FAILURE (noticed it today 2 times )
SYSTEM THREAD EXCEPTION NOT HANDLED (not very often, like 4-5 time in total)
IRQL_NOT_LESS_OR_EQUAL (the most common, this is daily )
There may be other errors that i had in blue screen, but i just didn't got the chance to properly read them and take a note of them.
If someone knows how to fix this once and for all, i would really appreciate it.
Thank you so much !
CodrutRotaru
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June 30th, 2024 20:20
Still encounter the blue screen. Someone that can help ? @ejn63
(edited)
ejn63
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June 30th, 2024 20:33
Download a copy of Who Crashed (Resplendence Software; the free version is fine), which you can use to parse the dump logs to determine what's causing the issue.
CodrutRotaru
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July 1st, 2024 23:37
@ejn63
Thank you for your advice.
This are the errors that Who Crashed found:
1.
There is a possibility that this is caused by memory corruption. Memory corruption can be caused by a faulty driver, faulty RAM, overheating and more. Read this article on memory corruption. Read this article on thermal issues
2.
3.
4.
5.
This bugcheck indicates that a timeout has occurred. This may be caused by a hardware failure such as a thermal issue or a bug in a driver for a hardware device.
Read this article on thermal issues
A full memory dump will likely provide more useful information on the cause of this particular bugcheck.
What would you suggest me to do to sort this problem ? Can and should I delete the ''Minidump'' folder or maybe try to reset the windows from 0 ? I'm not very experienced in this kind of things, but some descriptions had something regarding a driver, but last time i checked all of them were up to date so idk what is the problem...
thank you
CodrutRotaru
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July 6th, 2024 15:39
Not solved yet. CAN SOMEONE PLEASE HELP ?
CodrutRotaru
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July 7th, 2024 16:33
no help from this community
ejn63
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July 7th, 2024 16:48
Which of the suggestions have you followed?
0. Completely clean inside the system, and replace the thermal pads with new ones or a layer of non-conductive thermal paste.
1. Run a complete Dell diagnostic on the system. F12 a few times to access.
If those don't reduce or eliminate the crashes, there are two approaches you can take.
2. Reload a clean copy of Windows and install all the required drivers (from Dell -- not AMD!).
or
3. At minimum, uninstall the video drivers completely and reboot the system. Then reload the video drivers (again, from Dell/Alienware, not from AMD).