2 Posts
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535
m17 R2, black screen
My m17 R2 show black screen when i press power button and the fan turn on 3 second and turn off. I try many time to turn the laptop and repeat same case but when i leave the laptop several hour and turn on the laptop works fine. you can see the problem in YouTube :
Please if any one has the solve comments below.
crimsom
6 Professor
6 Professor
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6.1K Posts
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June 19th, 2023 05:00
Hi @HassanHakem welcome to this free user-to-user Alienware laptop discussion forum.
Please undertake a Hard Reset (Flea power release).
If problem persists, run Windows Reliability Monitor and wait for creation of Event timeline. How to use Windows Reliability Monitor to identify software issues | Dell US. Look for event that occurs at first power-on. Open this event to find Root Cause and Microsoft error code. Search internet for Microsoft error code to find fix/solution.
HassanHakem
2 Posts
0
June 19th, 2023 10:00
Thank for response me I already do these steps but it still black screen and without any beeps
crimsom
6 Professor
6 Professor
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6.1K Posts
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June 19th, 2023 13:00
Hi @HassanHakem thank you for sharing update.
Can you recall if this issue is fixed by movement of the laptop lid? The cable from the system board (aka motherboard) to the screen may have become electrically detached at power-on but then reattached during subsequent power-on.
What happens when HDMI cable from laptop is attached to external TV or monitor?
Does the power-on button have any System diagnostic lights? Note: The Onboard system memory, Dual-channel DDR4 is soldered to the system board.
Please check No Video within Resolve No Power, No POST, No Boot or No Video issues with your Dell Computer | Dell US and How to Troubleshoot Display or Video Issues on a Dell Laptop | Dell US.