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m15 R6, can't extend displays
Alienware m15 R6
I recently got a sceptre C30 external monitor. It works fine to duplicate displays, but whenever i extend them, the external monitor goes black. I've tried different resolutions and refresh rates but nothing works. It's connected via HDMI. Any thoughts on what could be going wrong?
DELL-Chris M
Community Manager
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June 7th, 2024 12:58
To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private m15 R6 Service Tag with them.
Post a link to your monitor User's Guide. That will assist our users in their troubleshooting. I would also be sure that the m15 R6 rear AC power adapter is connected. If not, do so and retest.