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AW3225QF, black screen
My brand new Alienware AW3225QF just stopped working, full black screen. This monitor has 2 weeks at best. Could use some support.
Unsolved
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My brand new Alienware AW3225QF just stopped working, full black screen. This monitor has 2 weeks at best. Could use some support.
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ejn63
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August 12th, 2024 21:59
If there's no sign of anything on the screen at all, call Dell support wherever you're located and arrange a monitor exchange.
DELL-Chris M
Community Manager
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August 13th, 2024 11:41
You must first troubleshoot with the GHN technical support agents.
To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them.
Start with the basics =
* Open the online AW3225QF User's Guide to page 87 and run the Self-test and Built-in diagnostics and report the results to them.