Aurora R16, new, every game crashes

Can you describe specifically what is happening and also give the specifications of the PC -CPU -GPU -RAM ???

Return it for a full refund immediately. This problem is persistent with the newer Alienware rigs.

Wow. A gaming PC that won't play games. What a great product.

I’m having the same exact problem. I spent an hour on the phone with the dell assist team and they couldn’t even solve the problem remotely 

Did anyone find solution? is it only CPU problem or ? 

Two things I would immediately suspect - GPU or PSU (or a combination of both).  The GPU may be faulty when it is engaging the higher performance mode (for any games that require it) so may be crashing to desktop or when the GPU is trying to get more power the PSU is saying "no captain I canna do that".   First thing I'd check is that the GPU is seated on the motherboard correctly and the power cables are connected to the GPU (and PSU if it is modular).  It might be worth disconnecting and reconnecting to make sure. 

Could also be a VRM issue of some sorts. That generation of Intel CPU can get very power hungry during high levels of load when turbo boosting.

Could also be an issue with the 12 volt rail of the PSU. Would have to take some measurements to see if it dips outside of ATX specs when under heavy load.

It's a guess what is going on, but I have noticed several reports on this board about R16's crashing without any apparent reason.

@Vanadiel​   the fact that there are a lot of reports of "every game crashing immediately", but still most Aurora R16's are functioning properly seems to indicate a quality control issue, where problems that should have been caught during the build are being sent out to sales.

@ProfessorW00d​ Yes that I noticed. As soon as a game loads up it crashes for some. That is also when you typically get the initial current spike on the PSU as both GPU and CPU are boosting up.

Will be interesting to find out what was wrong, if we ever have a chance to find out.

Install and post testing results.

Aurora R16 Firmware = 2.5.0
Release date = March 8, 2024
Fixes & Enhancements = Improved the stability of the system

The thing that fixed the crashes for me was to go in BIOS and disable these two options:

Intel(R)SpeedStep

Intel Speed Shift Technology

@ExtensiveGardeningPlan​ I have the same issues as the OP, I purchased my R16 14900KF 4080 on Black Friday.

I can trace my issues back to the only new change to my PC, which was AWCC. On March 4th, my system automatically updated AWCC. Since then my PC is completely unstable. Apps, games, and even just sitting idle will cause crashes or BSODS. I have spent the last 3 weeks, and more than 100+ hours trying to solve this. This post definately sent me in the best direction since it confirms the overclocking system is the issue.

I did disable the SpeedStep and the Speed shift in BIOS, and it did stabilize my machine. However, my machine with those disabled runs like absolute garbage, I highly recommend benchmarking your PC if you are shutting those off. My CPUZ score goes from more than 15000, all the way down to 8000. I am pretty sure my R8 9900k I replaced was more than that at around 10000. 

IMO this is 100% a dell AWCC software issue, this is my 3rd or 4th Alien at this point, and I have definately experience weird issues from the AWCC software in the past.

We bought the 16 in October and it started crashing.  Hours upon hours troubleshooting with dell sent it back they sent it back to us same thing finally I demanded they give us a new one and now that crashing too.  I’m over it.  

@ExtensiveGardeningPlan​ 

I just told my son to try this I hope it works.