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Aurora R10, compatible 3rd party motherboard
Hi Guys,
I'm running into heavy technical and customer service related issues with Dell at this time. After talking to and being transferred to 9 different technicians I'm wondering if it would be better to fix my PC by myself. Basically the motherboard is bad. Is there a good compatible motherboards that anyone can recommend for my PC's current specs? If anyone can recommend anything than I would greatly appreciate it. Below are my specs:
Alienware Aurora R10 210-AULI 1 $2902.29 $2902.29
Monthly Subscription Premium Support Plus: Accidental Damage Service
826-2981 1 $1.98 $1.98
Monthly Subscription Premium Support Plus: 7x24 Technical Support
826-2980 1 $14.95 $14.95
Monthly Subscription Premium Plus Onsite Service After Remote Diagnosis
826-2979 1 $1.00 $1.00
Onsite/In-Home Service After Remote Diagnosis, 1 Year
801-1540 1 $67.77 $67.77
Shipping Material + Placemat
340-COOM 1
Dell Wireless DW1810 (1x1) 802.11ac with Wi-Fi, Wireless LAN, Bluetooth 5.0
555-BFMW 1
2TB M.2 PCIe NVMe SSD
400-BHVD 1
AMD Radeon RX 5700 XT 8GB GDDR6
490-BGBT 1
AMD Ryzen 9 3950X (16-Core, 64MB L3 Cache, Max Boost Clock of 4.7GHz)
338-BUDO 1
Dell Limited Hardware Warranty Initial Year
801-1493 1
Dell Limited Hardware Warranty
825-9812 1
Dell.com Order
332-1530 1
US Power Cord
450-AAGO 1
None Required
817-BBBP 1
No Microsoft Office License Included – 30 day Trial Offer Only
658-BCSB 1
Additional Software
658-BCUO 1
AMD Ryzen(TM) 9 Label
340-COJV 1
Custom Configuration
817-BBBB 1
SERI Guide (ENG/FR/Multi)
340-AGIK 1
Dell Wireless Driver 1810/1820
555-BFNF 1
Alienware Mouse Is Not Included
570-AACN 1
Keyboard Not Included
580-ABUI 1
Dark Side of the Moon chassis with High-Performance CPU Liquid Cooling and 550W Power Supply
321-BFNC 1
64GB Dual Channel HyperX(TM) FURY DDR4 XMP at 2666MHz
370-ADRS 1
Windows 10 Home 64bit English
619-ANOK 1
r72019
6 Professor
6 Professor
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5.3K Posts
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November 14th, 2020 13:00
Some problems you will run into is that the power button and LED lights for the Aurora case are proprietary, so you would need to remove the existing connector to the dell motherboard and manually rewire it to the new motherboard.
Also, the metal IO shield in the back of the Aurora case is a part of the chassis. Before you can install an aftermarket motherboard, you'd need to saw/cut the metal IO shield out of the chassis, otherwise you would not be able to install a new motherboard (the IO shield would block installation).
A third issue is the R10 Ryzen motherboard has 100 mm Intel spacings drilled into the motherboard, which means the CPU cooler will not work with an aftermarket Ryzen motherboard -you'd also need to buy a new aftermarket Intel compatible CPU cooler for your R10 Ryzen.
Anonymous
5 Practitioner
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274.2K Posts
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November 14th, 2020 13:00
@willpkk
I'm not sure what your motherboard problems are . . . but your PSU is definitely under-powered considering the other components in your system. AMD recommends a minimum 600 watt PSU for the Radeon RX 5700 XT graphics card.
In my opinion; if you are getting a new motherboard . . . get a new case to put all of your salvageable components into . . . rather that forcing a build into a Dell proprietary nano-case.
r72019
6 Professor
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5.3K Posts
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November 14th, 2020 13:00
One other thought - if you live near a Microcenter, I believe they are authorized to perform Dell warranty service/repairs on Alienware products.
R0GB3ats
10 Posts
0
February 1st, 2021 01:00
@r72019
I agree with your assessment.
@willpkk
It appears you have an underpowered system. It also appears your R10 is still under warranty, if possible go to Microcenter and let them take a look at it. Its worth a look and shouldn't cost you anything. I understand and completely get your impatience. I have simular setup except w/RTX3080. And I'm already prepping a custom build.
Good luck with your fix and/or new build.
SuperShadowPR
3 Posts
0
February 2nd, 2021 18:00
You seen to know alot. Im currently dealing with a motherboard failure for a 1 month of Ryzen edition computer. (Plus dell refuses to honor my warranty on Puerto Rico because i brought it on the PX on Fort Buchanan... Military store since im a veteran.) Do you have the pin out for the power button and led lights?
Im currently thinking of getting an aftermarket board and cutting the i.o shield and calling it day. I been researching and currently im thinking.
Maybe you can answer my doubts. What is the motherboard size for an r10?
Second what is the power button and led pin out
SuperShadowPR
3 Posts
0
February 2nd, 2021 18:00
I understand you and currently im dealing with the same or worse issue.
My motherboard is dead for my Aurora R10 Ryzen 7, Radeon 5700XT. It seems like the motherboard for the Ryzen editions probably are low quality? Also I have the biggest issue ever. I'm a Us. Army Veteran and currently I live on the US Territory of Puerto Rico.
Dell considers Puerto Rico as international market and its denying me of basic warranty for living in Puerto Rico and because i brought the computer on Fort Buchanan on the PX(Army and Air Force Exchange Service) and its denying me warranty because the PX registers when they get the stock of the computers on the States instead of the local market warranty.. Just because of that loophole I been arguing with dell for almost 2 weeks now.
Dell Refuses to fix my product under warranty and its discriminating against Us Citizens living on US territories.... Nothing new
Soo anyone from support can help here?
r72019
6 Professor
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5.3K Posts
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February 2nd, 2021 22:00
On #2, since I have an aftermarket motherboard sitting on my desk, this is what the R7 proprietary pinout looks like compared to for example a standard pinout.
Standard pinout (it's written on the mobo but I typed it up in larger handwriting).
Important note; if you wanted to map it out, you can't go off the wire colors, you'd have to test them first)
Standard connectors.
Aurora R7 Motherboard (see red circle) connections for LED and power (note there are I believe 12 wires):
r72019
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5.3K Posts
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February 2nd, 2021 22:00
"What is the motherboard size for an r10?"
"Do you have the pin out for the power button and led lights?"
1. Size is mATX. The mounting holes to the chassis are standard. The only exception is the R10 board doesn't use AM4 hole spacing. It uses Intel LGA 115X hole spacing (75MM x 75MM).
2. Sorry I haven't mapped it out.