Unsolved
This post is more than 5 years old
13 Posts
0
200062
Problem with Wireless Adapter (Or something else)
Hi all,
I own a Dell Studio 1747, i7, 8GB, etc...
It has a DW1520 Wireless-N half-mini card.
Yesterday I encountered a problem with my wireless adapter when it stopped recognizing my home network (wireless), although it did recognize other networks as the neighbors.
I did every reasonable step while trying to restart the router, then disable and enable wireless, then restarted the laptop.
Nothing worked and it could not recognize the network nor to connect to it as a hidden network.
After taking a (not so good) advise from a friend, I cleared the wireless network list and then uninstalled the adapter from the device manager.
I then restarted again and counted on the Windows 7 (home, 64 bit) to re-install the adapter.
Since then I'm experiencing bigger trouble when I probably missed a driver or a device.
I tried to download and install the drivers for the adapter from Dell's size and got "R249128.exe", then installed it. Still no change.
I cannot enable the wireless connection at all and when doing a diagnose to the "Wireless Network Connection" I get the message: "There might be a problem with the driver for the wireless network connection adapter".
Since I am clueless now, although I do plan to check with a Linux boot cd that the adapter is working, I am turning for your help.
Please advise if you have any idea what can it be or what is the proper way to install the adapter yet again.
Thank you so much.
-Assaf
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
June 7th, 2012 04:00
Assaf,
Can you run an ipconfig /all log and post it back here.
Rick
AAuu
13 Posts
0
June 7th, 2012 12:00
Hi Rick,
Can't find an option to upload a file. I'll paste it here:
----------------------
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Assaf>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Assaf-LT
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
PPP adapter Cellcom Internet:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Cellcom Internet
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 46.210.76.147(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 194.90.1.5
212.143.212.143
Primary WINS Server . . . . . . . : 10.11.12.13
Secondary WINS Server . . . . . . : 10.11.12.14
NetBIOS over Tcpip. . . . . . . . : Disabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-26-B9-C4-3C-B9
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:2ed2:4c93::2ed2:4c93(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 194.90.1.5
212.143.212.143
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{D215E9D2-7006-41D3-8172-B2FEE785F731}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1068:1168:d12d:a621(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::1068:1168:d12d:a621%13(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{E0104970-492F-4BB1-B4D5-393DD8713E3C}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Assaf>
------------------------
Hope it will help.
Thank you!
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
June 7th, 2012 14:00
AAuu,
Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)
Restart the computer and try to connect.
Start, control panel, network and sharing center.
Click on your network, properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties for each.
Have your settings match mine.
Rick
AAuu
13 Posts
0
June 7th, 2012 17:00
Hi Rick,
Thank you again.
I cannot enable the wireless connection.
Right now I'm connected using a cellular modem.
Should I disconnect any internet connection and run "ipconfig /all" again?
Should your advise do any difference in this case?
Thank you
Assaf
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
June 8th, 2012 02:00
Assaf,
Did you change the settings from above?
Start, control ,panel, network and sharing, manage network connections. Remove all your connections, then restart your computer.
Also Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)
Restart the computer and try to connect.
Rick
AAuu
13 Posts
0
June 8th, 2012 12:00
Dear Rick,
I have tried that with no success.
All wireless connection were removed and then I restarted.
I turned off my ISP modem, but I guess there are always other available connections since the neighbors also have wireless networks.
Either way - I cannot enable the wireless adapter.
These are my current network connections. The wireless adapter is always disabled and I cannot enable it in any way.
When trying to diagnose the connection I get the error message as written in my first message here.
Any ideas?
Thank you for your kind efforts.
Regards,
Assaf
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
June 8th, 2012 18:00
Assaf,
Places to look to see if your Connection is enabled
Rick
AAuu
13 Posts
0
June 9th, 2012 01:00
Dear Rick,
I've try these methods and nothing works for me.
I do know for sure it's only a matter of configuration since I am now running an Ubuntu boot cd and surfing using a wireless connection. So there is no hardware problem and the adapter is fine.
Instead of looking for the wrong settings or the missing drivers, could you please help me with the whole instalation process from a scratch?
I will try uninstalling all drivers and programs the wireless adapter is dependent on, and re-installing it (on Windows 7)
Unless, of course, if now it is known the adapter does work, there are other steps can be taken.
These are two screen shots I took earlier in wIN7 from the mobility center.
Maybe you could see if something wrong.
And
Is there anywhere I can compare between my actual hardware and installed software and drivers?
It might be I installed wrong drivers or software.
Thank you again.
-Assaf
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
June 9th, 2012 03:00
Assaf,
From you ipconfig /all log, the dns servers say you're in Israel, correct? I am going to post the English drivers. If your operating system is in Hebrew, I'm not sure if you'll need Hebrew drivers for the adapter, so please bear with me.
Download and install in order...
Intel PM55 Express Chipset Family
O2Micro Card Reader OZ888GS0 and O2Micro Card Reader OZ888GD0 One and/or both of these may install.
Then install
Realtek RTL8111DL Ethernet Controller
Dell Wireless 1520 802.11n MiniCard WLAN for Desktops (Strange it's called that)
Here is the Hebrew Dell Wireless 1520 802.11n MiniCard WLAN for Desktops
If you have bluetooth, Dell ASSY,CRD,NTWK,BLTH,365,DT,2
Dell QuickSet
This should get you online using the adapter.
Rick
AAuu
13 Posts
0
June 9th, 2012 05:00
Dear Rick,
Thank you for your help.
Should I remove any drivers prior to installing the new ones or just run them over?
My OS is in English. The laptop was bought in the USA.
I will try the above and will update. It is good to know the problem is not with the hardware.
Thank you
Assaf
AAuu
13 Posts
0
June 9th, 2012 06:00
Hi again.
No success with the installations.
Guess I will take the laptop to the MD...
Thanks,
Assaf
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
June 9th, 2012 09:00
Assaf,
Last thing would be to burn all your files and folders that you cannot afford to lose to disks.
Restoring Your Computer´s Software to the Factory Settings
This will put the computer back to what you had when it was first purchased.
Also did you do the International Ownership Transfer Form
Rick
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
June 10th, 2012 06:00
Assaf,
I'm not sure about what is shared with Windows an Ubuntu, so bear with me.
Try looking in the bios, press F2 at the Dell screen. Look to see the wireless adapter is enabled.
Look in the device manager and make sure the adapter is showing and enabled.
Start, control panel, networking and sharing center, manage network connections. Make sure it's enabled there. Also right click on the wireless connection, left click properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties for each. Have your settings match mine.
Start, control panel, Windows Mobility center. Make sure the connection is enable there.
Also make sure that Dell QuickSet is installed. It gives the settings in the Windows MObility Center.
Try pressing F2 or Fn and F2 to turn the adapter on/off. You should see an antenna light or notification somewhere.
Rick
AAuu
13 Posts
0
June 10th, 2012 06:00
An update:
Dear Rick,
Since I've noticed I can use a USB cellular modem, I purchased a wireless N USB adapter (TP-Link TL-WN271N).
This is to save the need of reinstalling everything all over again.
After installing the drivers and utility I noticed it is still impossible to use the wireless network.
Since I did not have problem in Ubuntu, but do have a problem in Win7 with two different methods, I guess the problem is with Win7 settings.
Is it possible there is a setting which disables wireless completely? Maybe there is a device or driver to be installed that controls all the above?
Since I am in a rush time during my M.Des studies I'm doing my best not to format my laptop now.
Any ideas?
Thank you again
Assaf
AAuu
13 Posts
0
June 16th, 2012 02:00
Dear Rick,
I checked in the BIOS, wireless in enabled there.
In the device manager it appears as it is working properly.
However, in the network connections it is disabled and I cannot enable it at all.
No matter what I tried, to disable all other connections - still impossible to enable.
I consulted a bit in Microsoft forums, they said it sounds like a device issue, but as I followed your instructions one-by-one, it seems more like a Windows issue.
Not sure anymore there is a solution for that.
Any last suggestions before I will accept the fact I have to format?
Thank you
Assaf