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August 19th, 2024 06:40

Charger not working

The chargers led lights up when it is not plugged it to the  laptop but as soon as I plug it into the laptop led light turns off and the laptop won't charge. Is the charger broken or there is something wrong with the laptop itself?

10 Elder

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24.4K Posts

August 19th, 2024 11:31

There's a short circuit in the notebook -- could be the DC jack, or it could be a USB port or the mainboard itself.

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16.9K Posts

August 19th, 2024 11:18

In order to receive assistance from the Dell Forum Members you will need to provide the system model and the OS installed.

You can click here for troubleshooting and resolving laptop adapter issues.

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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