Problem with Wireless Adapter (Or something else)

Assaf,

Can you run an ipconfig /all log and post it back here.

Rick

Hi Rick,

Can't find an option to upload a file. I'll paste it here:

----------------------

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Assaf>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Assaf-LT
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Mixed
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

PPP adapter Cellcom Internet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Cellcom Internet
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 46.210.76.147(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.255
   Default Gateway . . . . . . . . . : 0.0.0.0
   DNS Servers . . . . . . . . . . . : 194.90.1.5
                                       212.143.212.143
   Primary WINS Server . . . . . . . : 10.11.12.13
   Secondary WINS Server . . . . . . : 10.11.12.14
   NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-26-B9-C4-3C-B9
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:2ed2:4c93::2ed2:4c93(Preferred)
   Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
   DNS Servers . . . . . . . . . . . : 194.90.1.5
                                       212.143.212.143
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{D215E9D2-7006-41D3-8172-B2FEE785F731}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1068:1168:d12d:a621(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::1068:1168:d12d:a621%13(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{E0104970-492F-4BB1-B4D5-393DD8713E3C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Assaf>

------------------------

Hope it will help.

Thank you!

AAuu,

• Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)

Restart the computer and try to connect.

Start, control panel, network and sharing center.

Click on your network, properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties for each.

Have your settings match mine.

Rick

Hi Rick,

Thank you again.

I cannot enable the wireless connection.

Right now I'm connected using a cellular modem.

Should I disconnect any internet connection and run "ipconfig /all" again?

Should your advise do any difference in this case?

Thank you

Assaf

Assaf,

Did you change the settings from above?

Start, control ,panel, network and sharing, manage network connections. Remove all your connections, then restart your computer.

Also Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)

Restart the computer and try to connect.

Rick

Dear Rick,

I have tried that with no success.

All wireless connection were removed and then I restarted.

I turned off my ISP modem, but I guess there are always other available connections since the neighbors also have wireless networks.

Either way - I cannot enable the wireless adapter.

These are my current network connections. The wireless adapter is always disabled and I cannot enable it in any way.

When trying to diagnose the connection I get the error message as written in my first message here.

Any ideas?

Thank you for your kind efforts.

Regards,

Assaf

Assaf,

Places to look to see if your Connection is enabled

Rick

Dear Rick,

I've try these methods and nothing works for me.

I do know for sure it's only a matter of configuration since I am now running an Ubuntu boot cd and surfing using a wireless connection. So there is no hardware problem and the adapter is fine.

Instead of looking for the wrong settings or the missing drivers, could you please help me with the whole instalation process from a scratch?

I will try uninstalling all drivers and programs the wireless adapter is dependent on, and re-installing it (on Windows 7)

Unless, of course, if now it is known the adapter does work, there are other steps can be taken.

These are two screen shots I took earlier in wIN7 from the mobility center.

Maybe you could see if something wrong.

And

Is there anywhere I can compare between my actual hardware and installed software and drivers?

It might be I installed wrong drivers or software.

Thank you again.

-Assaf

Assaf,

From you ipconfig /all log, the dns servers say you're in Israel, correct? I am going to post the English drivers. If your operating system is in Hebrew, I'm not sure if you'll need Hebrew drivers for the adapter, so please bear with me.

Download and install in order...

Intel PM55 Express Chipset Family

O2Micro Card Reader OZ888GS0     and     O2Micro Card Reader OZ888GD0  One and/or both of these may install.

Then install

Realtek RTL8111DL Ethernet Controller

Dell Wireless 1520 802.11n MiniCard WLAN for Desktops (Strange it's called that)

Here is the Hebrew Dell Wireless 1520 802.11n MiniCard WLAN for Desktops

If you have bluetooth, Dell ASSY,CRD,NTWK,BLTH,365,DT,2

Dell QuickSet

This should get you online using the adapter.

Rick

Dear Rick,

Thank you for your help.

Should I remove any drivers prior to installing the new ones or just run them over?

My OS is in English. The laptop was bought in the USA.

I will try the above and will update. It is good to know the problem is not with the hardware.

Thank you

Assaf

Hi again.

No success with the installations.

Guess I will take the laptop to the MD...

Thanks,

Assaf

Assaf,

Last thing would be to burn all your files and folders that you cannot afford to lose to disks.

Restoring Your Computer´s Software to the Factory Settings

This will put the computer back to what you had when it was first purchased.

Also did you do the International Ownership Transfer Form

Rick

Assaf,

I'm not sure about what is shared with Windows an Ubuntu, so bear with me.

Try looking in the bios, press F2 at the Dell screen. Look to see the wireless adapter is enabled.

Look in the device manager and make sure the adapter is showing and enabled.

Start, control panel, networking and sharing center, manage network connections. Make sure it's enabled there. Also right click on the wireless connection, left click properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties for each. Have your settings match mine.

Start, control panel, Windows Mobility center. Make sure the connection is enable there.

Also make sure that Dell QuickSet is installed. It gives the settings in the Windows MObility Center.

Try pressing F2 or Fn and F2 to turn the adapter on/off. You should see an antenna light or notification somewhere.

Rick

An update:

Dear Rick,

Since I've noticed I can use a USB cellular modem, I purchased a wireless N USB adapter (TP-Link TL-WN271N).

This is to save the need of reinstalling everything all over again.

After installing the drivers and utility I noticed it is still impossible to use the wireless network.

Since I did not have problem in Ubuntu, but do have a problem in Win7 with two different methods, I guess the problem is with Win7 settings.

Is it possible there is a setting which disables wireless completely? Maybe there is a device or driver to be installed that controls all the above?

Since I am in a rush time during my M.Des studies I'm doing my best not to format my laptop now.

Any ideas?

Thank you again

Assaf

Dear Rick,

I checked in the BIOS, wireless in enabled there.

In the device manager it appears as it is working properly.

However, in the network connections it is disabled and I cannot enable it at all.

No matter what I tried, to disable all other connections - still impossible to enable.

I consulted a bit in Microsoft forums, they said it sounds like a device issue, but as I followed your instructions one-by-one, it seems more like a Windows issue.

Not sure anymore there is a solution for that.

Any last suggestions before I will accept the fact I have to format?

Thank you

Assaf