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Dell XPS / SBC Yahoo DSL / D-Link 514 wireless Router HELP
I have a brand new Dell XPS and a brand new SBC Yahoo DSL connection. The modem is a speedstream 5100. I also have a laptop computer that is the reason I purchased a D-Link 514 wireless router. I want to be able to let my family use the Dell desktop while I use my laptop. I can not get the router to work. I have spoken with D-Link tech support three times and SBC tech support once. The last suggestion from D-Link was that there is some program on my computer that is not allowing HTTP connections and I need to figure out what that is. I have tried the suggestion of making sure that my XP firewalls are turned off. I also have restarted the computer, modem and router without success. When the router is in the loop, the computer does not recognize the internet connection. When I take the router out of the loop, I can surf the net. PLEASE HELP, I am going crazy here.....
LAN_Lord
44 Posts
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January 15th, 2004 11:00
BPnet
7 Posts
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January 15th, 2004 13:00
LAN_Lord
44 Posts
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January 15th, 2004 23:00
BPnet
7 Posts
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January 16th, 2004 01:00
BPnet
7 Posts
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January 16th, 2004 21:00
volcano11
28K Posts
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January 16th, 2004 22:00
Reason this out. If the computer can connect to the modem (without the router) then it suggests that the modem and the computer are fine. If the computer cannot connect to the internet through the router, then it suggests the router is bad. You don't have to change anything on the computer when you switch the connection between the modem and the router (except to reboot the computer), and if you are using the same network cable, then the only thing that can be wrong is the router. Have you tried using different router ports?
Steve
BPnet
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January 18th, 2004 03:00
bransan22
1 Message
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January 25th, 2004 11:00
I am trying to set up my friend's DI-514 with SBC Yahoo DSL and the speedstream 5100 and XP. We have been on and off with D-link customer service for over 10 hours. If they ask me to reset and unplug anything again, I'm going to scream.
What was the final file that was keeping you from connecting? When we finally get the router configured and click "Connect", the router message says "You are connected or connecting," but we never get an IP address to pull. We're positive we have the right logon ID & pw as we can connect directly from the computer's ethernet port to the speedstream with no issues.
HELP!!!!
Frustrated in Tx
BPnet
7 Posts
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January 26th, 2004 18:00
Unfortunately I do not remember the program name. I think that it started with a "B". It was within the first 10 or so programs listed when I went into the add/remove software list. Post the names of any programs that you do not recognize and I will let you know if it looks familiar. Before I removed the program, I contacted SBC DSL and confirmed that the program was one of their logon management programs.
The way I was finally able to get D-link to listen and take the time to help me was to say "if you are not able to help me, my next problem solving technique is to return your router to the store and try another maker". The guy really slowed down and helped to pinpoint the problem program.
BPnet
7 Posts
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January 30th, 2004 20:00
tundramedic
2 Posts
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January 31st, 2004 05:00
Although this is a linksys site, I think you will find it helpful.
The SBC/Yahoo software is junk..............you will have problems until you get rid of it. Some have had to go into the registry to dump it. Anyway, try this link: http://www.linksys.com/support/support.asp?spid=69
good luck,
randy