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March 28th, 2023 16:00

U2719DC, U3821DW, daisy chain

I previously daisy-chained two U2179DC monitors from my laptop using the USB-C input and then the DP cable. 

I removed one of the U2719DC monitors and replaced it with the U3821DW. I am now having issues getting the DP cable signal to the U2179DC from the U3821DW. Any recommendations? 

Community Manager

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54.5K Posts

March 29th, 2023 07:00

Let's backup. The picture shows U3821DW. Yet your description mentions U3221DW and U3281DW?

* What specific Laptop model?
* What operating system?
* What is the 1st monitor connected directly to the PC?
* What is the 2nd monitor connected to the 1st monitor?

The U3821DW does not have the required DP out port. This means it cannot be the 1st monitor in a daisy chain.

PC USB-C --> U2719DC USB-C to C cable --> U2719DC #4 USB-C/DP in port (Menu- Display- MST On)
U2719DC #5 DP out port --> U2719DC DP to DP cable --> U3821DW #5 DP in port

6 Posts

March 29th, 2023 15:00

Hi,

You are right it is the U3821DW, and it does only have one DP port. I set it up as you suggested, with the USB-C to the U2719DC, however, it says no USB-C signal. When I click on the monitor button, it only has the input source as options, and not the other options showing MST. 

Any further advice on getting this working would be appreciated. 

Chad

6 Posts

March 29th, 2023 16:00

I used a longer USB-C cable than the one provided, and could it be that it is not the same quality as the one that was provided? 

Community Manager

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54.5K Posts

March 30th, 2023 11:00

Dell only tested/validated the shorter 3.2ft/1m USB-C to C Gen 2 cable. Test ours and reply with the result.

6 Posts

March 30th, 2023 18:00

No. The U2719DC worked, but the U3821DW was not finding a signal. 

Chad

6 Posts

April 3rd, 2023 08:00

No, I am not getting a signal pushed through to the U3821DW. 

6 Posts

April 4th, 2023 19:00

I purchased a new longer and must be better cable. The issue with going through the U2719DC first is that is the maximum resolution that is then pushed to the U3821DW is what the U2719DC can handle, which is less.

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