Skip to main content
Start a Conversation

Unsolved

This post is more than 5 years old

chetanpanchal

3 Posts

114770

August 23rd, 2013 09:00

Mouse Touch-pad not Working

Hello,

I have a Dell Inspiron N5050 laptop.

I am using Windows 7 Operating System  

Mouse Touch-pad is not working. Left & Right click of mouse key is work properly.

I have read some forum related to this issue according to them i check drivers which is already updated.

I have also check mouse setting in control panel it looks fine.

I have connect USB mouse which work properly.

If any utility to check this issue then please share me that link.

So can anyone tell me what is the solution for this issue.

Thank you in advance.

Thanks & Regards,

Chetan Panchal

Dell-Kuldeep M

621 Posts

August 23rd, 2013 12:00

Hi Chetan,

You may run the diagnostics by following the steps below.

  • Shut down and restart the computer.
  • Press the F12 key immediately when the Dell logo appears. The Boot Device list appears.
  • Select Diagnostics and press the Enter key.

You may try to check the touchpad functionality in Safe Mode. The steps are given below:

  • Restart or Power on the system.
  • Tap at dell logo until ‘Advanced Boot Options’ appear.
  • Choose ‘Safe Mode’ and hit ‘Enter’

Also, update the driver from the below link. The link is:

http://dell.to/16oBbxc

Keep me posted with the results. I will be glad to assist you further.

chetanpanchal

3 Posts

August 26th, 2013 08:00

Hi Kuldeep

Thanks for your kind support.

Sorry for late reply.

But after that day i never found that issue.

But today i found same problem. I tried all the things which you suggested.

I also update mouse touch-pad driver from below link.

http://dell.to/16oBbxc

Please tell me what i do.

Thanks & Regards,

Chetan Panchal

Dell-Kuldeep M

621 Posts

August 26th, 2013 14:00

Hi Chetan,

Is there any difference after installing the drivers?

Also, you may try to boot the system in safe mode to see if touchpad works when you are unable to use it within windows.

Update the system BIOS from the below link:

http://dell.to/16LU9Bo

Note: Before updating BIOS please ensure that:
*Battery is 10%> or >10% charged
*Battery charger should be connected
*No external devices (flash drives, printers, external hard drives) should be connected.
*All other programs should be closed and documents saved

Keep me posted with the results. I will be glad to assist you further.

chetanpanchal

3 Posts

September 2nd, 2013 23:00

Hi Kuldeep,

Thanks for your kind support.

Now Touch-pad works fine, it automatically work fine.

I never find that issue again.

I appreciate your suggestions.:emotion-21:

I will update you if i find that issue again.

Thanks Again.

Have a good day:emotion-1:

Thanks & Regards,

Chetan Panchal 

View More

View All

No Events found!

Top