Unsolved
This post is more than 5 years old
1 Message
0
59934
AC adapter unknown, battery not charging
Hi,
When I start my computer an error message says
''The Ac power adapter wattage and type cannot be determined.
the battery may not charge.
the system will adjust the performance to match the power available
please connect a dell 150W AC adapter or greater for the best system performance.
Strike the F3 key (before F1 or F2 key) if you do not want to see power warning message
strike the f1 key to continue, f2 to run the setup utility''
In the BIOS screen it says my AC adapter type is unknown and my battery is not from DELL. But I AM using the AC adapter and battery that came with my laptop. I tried to update my BIOS, but updating BIOS requires at least 10% battery and since my battery is not charging I cannot have it above 10%. I read this http://www.laptop-junction.com/toast/content/inside-dell-ac-power-adapter-mystery-revealed
DELL-Akshatha M
1.2K Posts
0
February 12th, 2016 03:00
Hi nksnkm,
Thank you for writing to Dell Community Forum.
Can you try the adapter on another system and check if it is charging the battery.
Please private message us the service tag of the system in discussion.
Kindest Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell